Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place.

Why choose Manulife?

Competitive Salary packages and performance bonuses

Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)

Retirement savings benefit

Rewarding culture that values wellness and well-being

Performance Bonus

Global network of industry experts

Extensive training resources

Job Description:

We’re looking for a Information Security and Risk Analyst to join our Information System team at MBPS. In this role, you are expected to act as the focal point for providing response to client questionnaires, audit, and client contract review. The role also ensures that all requests are properly logged and processed within the Service Level Agreement agreed by the Business Unit and MBPS.

Key Responsibilities:

Review client Master Service Agreement and Contracts for IT Security and Risk related clauses. 

Support client audits which include managing communications with subject matter experts and preparing documentations, artifacts, and presentations. 

Handle and respond to Information Technology (IT) Security and Risk questionnaires, RFPs, inquiries, and due diligence requests from clients. 

Gathering of Evidence, Samples and Populations required by the client auditors. 

Enable effective decision making by retrieving and aggregating data from multiple sources and compiling reports for the business unit. 

Document processes and workflows and maintain/update the existing process documents. 

Responsible for generating, compiling, distributing and maintenance of dashboards and reports. 

Contributes to drive efficiencies and enhancement opportunities to existing auditing processes and techniques, using data analytics, automation and other process improvement techniques and ideas. Spearhead and support team projects and initiatives to further improve and streamline the process. 

Qualifications:

Bachelor’s degree in computer science, Information Technology or equivalent.

1- 3 years of experience in administrative work and handling day to day support tasks such as Queue and Ticket handling, Responding to Internal and external inquiries, mailbox handling, creating reports and presentations 

1-3 years of experience in IT Technology with a focus on IT Audits, Risk Management and/or Information Security or any equivalent role 

 Familiarity with industry and regulatory security standards such as ISO 27001, NIST framework will be considered a strong asset 

Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation) 

Must be amenable to work on a night shift schedule.

Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement