If you are a current YAI employee, please click this link to apply through your Workday account. (http://wd5.myworkday.com/wday/authgwy/yai/login.htmld?) Key/Essential Functions & Responsibilities + Receives and responds to telephone, email and in-person inquiries related to YAI programs and services from people with I/DD, family members and service providers. + Conducts face-to-face, electronic, or phone-based needs assessments; completes comprehensive notes and maintains accurate record keeping. + Determines services needed and makes appropriate referrals to YAI programs and services, government, and community programs. Tracks referrals and contacts in LINK/Salesforce database and ensures prompt follow-up. + Conducts targeted outreach and marketing activities. + Establishes and maintains productive relationships with agencies, organizations, and individuals who make referrals, or have the potential to make referrals to YAI; maintains database of professional contacts. + Presents to YAI employees, parent groups, community groups, and other service professionals on the I/DD service system and YAI services. + Assists with projects related to outreach, marketing, and development; represents LINK and YAI at programs, department meetings, DD Council meetings, subcommittee meetings, and other community meetings or events. Responds to service directory updates from governmental and other bodies. + Ensures I/DD resources are current and assists with maintaining internal and external services, resources, and vacancy databases. + Assists with the coordination of ongoing internal marketing of YAI services so that managers, clinicians, other YAI staff, and families are kept current on new or expanded service opportunities. + Partners with case management, clinic, and other fee-for-service programs to enable quick access to YAI services. + Assists with the training and orientation of interns, volunteers, and new employees and assists with other office duties as assigned. + If meeting the educational requirements, may assist with the review and scheduling of evaluations per Autism Center contract needs. + Performs all other duties as assigned. Minimum Qualification Requirements including education, experience, licensure/certification, etc. and essential physical capabilities (e.g. lifting, assisting lifting, standing, etc.) + Associate’s degree; and + One (1) year experience working with I/DD population and/or other related social services program(s); or + Satisfactory equivalent combination of education, training and/or experience. + Ability to work a flexible schedule that may include occasional evenings and weekends. + Strong problem-solving skills with demonstrated ability to work independently. + Excellent time management, interpersonal and verbal/written communication skills. + Proficient in Outlook, Microsoft Word, PowerPoint, and Excel. Preferred Qualification Requirements (desired requirements beyond MQRs above) + Bachelor’s Degree. + Experience working in a call center or customer-support role. + Working knowledge of service eligibility requirements for services offered through I/DD regulatory agencies (OPWDD, DDD, DDS, etc.). + Verbal and/or written fluency in a second language preferred, Spanish highly preferred. Spanish language may be required for certain contracts. + Working knowledge of Salesforce or other Customer Relationship Management (CRM) platforms. + Familiarity or experience with Canva, Eventbrite, Mailchimp or related systems. + MSW or LMSW (may be required for certain contracts and/or tasks). Schedule: Monday to Friday 9am to 5pm with occasional evenings and weekends. Payrate: $22.00 per hour All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a Vietnam or disabled veteran. YAI is an Equal Opportunity Employer.