Category:

Technical

City:

Jackson

State:

Tennessee

Shift:

8 - Day (United States of America)

Job Description Summary:

ESSENTIAL JOB FUNCTIONS:

Responsible for low to moderate complexity application support to end users, including user account maintenance, first-line incident response, assisting with upgrades and testing, documentation of incident resolutions and system changes.

Assists with the development and implementation of new information systems applications or functionality. Assists in the completion of all phases of the project including analysis, design, testing, user training, documentation, implementation and follow up. Executes test plans.

Analyzes documents and completes IS maintenance activities and end user change requests. Follows change management policies and processes. Investigates, analyzes and resolves IS user and system problems. Communicates with users, management, vendors, and others via email, phone, and face-to-face interaction for data gathering and status updates for all areas of responsibility assigned. Must possess good written and verbal communication skills.

Serves as system administrator for low complexity applications, including managing installations, upgrades, and daily maintenance.

Assists system administrators of higher complexity applications in supporting those systems.

Prepares and maintains documentation of all assigned incidents, changes, and project work.

Participates in process improvement initiatives as identified.

Contributes to a positive team environment.

Develop inter-departmental relationships.

Actively supports the Mission, Vision and Values of the organization. Completes all hospital-wide orientation, complying with policies, and accepting personal responsibility for mandatory in-service requirements.

Performs related responsibilities as required or directed.

JOB SPECIFICATIONS:

EDUCATION:

Trained professional with knowledge of Healthcare/IS normally acquired through an Associate’s Degree, two to three years of college or technical school, or equivalent work experience.

LICENSURE, REGISTRATION, CERTIFICATION:

N/A

EXPERIENCE:

Experience in healthcare information systems support preferred but not required.

KNOWLEDGE, SKILLS AND ABILITIES:

Ability to read, see and hear to collect, comprehend, interpret and retain information that can be applied to work procedures.

Performs highly complex and varied tasks requiring independent knowledge, its application to a variet of situations, as well as exercise of independent judgment.

Must have the ability to interpret, adapt and apply guidelines, criteria and procedures.

Must be able to perform complex mathematical and technological processes.

Must be able to write, spell, understand and apply rules of grammar and punctuation and to edit and supervise his/her own work.

Must be able to communicate verbally and in written form.

NONDISCRIMINATION NOTICE STATEMENT

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.