Job Description:
Core Responsibilities:
Consults with key decision makers to analyze current and future computer system needs. Evaluates, recommends and develops plans for systems development and operations, hardware and software purchases, budget, and staffing. Manages the development, implementation, installation, and operation of information and functional systems for the organization. Ensure that IT development projects are completed on time, within budget and meet the agreed upon performance requirements.Negotiates and contracts with consultants, technical personnel, and vendors for services and products. Provides support to end users in the selection, procurement, usage, and maintenance of software programs and hardware.Use the ITW toolbox (80/20, USa, etc) to analyze the Division’s workflows and identify simplification opportunities. Work with end-users to implement simplification solutions. Identify, lead, and develop talent in order to provide a high level of day-to-day support services while maximizing individual, team and organizational effectiveness in meeting strategic initiatives. This may include selecting and on-boarding talent, communicating effectively to foster a culture of engagement, cascading vision, creating goal alignment; and coaching through feedback, development planning and performance management.Competencies:
Team Success – Participate as a leader or member of a team. This includes supporting the ideas of others when appropriate, challenging others to creatively reach consensus, and involving others to participate in solutions to business issues. The ability to gain trust and build confidence is important to this competency
Managing Projects - The incumbent is to provide accurate estimates on projects and monitor progress to achieve results. Specifically, this competency requires the ability to monitor progress, report to appropriate stakeholders on project status, and manage multiple projects simultaneously.
Communications – The position requires accurate communication with others within the business. Therefore, clearly understanding and stating business requirements to develop systems is important to success in this area. Additional areas of communication include the ability to produce documentation related to systems work in an understandable form by others.
Continuous Improvement - The ability to evaluate current processes, and recommend appropriate changes is expected. Determine root causes of problems, produce a selection of possible solutions, recommend appropriate action, implement the improvement, and monitor results of the improvement are important in this area
Customer Service – This area includes the ability to understand user issues, translate them into action to correct any issues related to network systems. This includes the proper recording of user requests, reasonable and explainable estimates for time to completion of user requests, and execution to resolve user issues in a complete and accurate manner.
Job Requirements:
A Bachelor’s degree in Information Systems or Computer Science.
10 years of experience working in IT including 3 years as a manager with direct reports.
The ideal candidate will have strong experience working with business leaders and business functions and can demonstrate a strong track record of success understanding the needs of the business and delivering technology solutions that meet those needs.
Experience in the following areas is required or preferred as indicated:
Experience working in IT for a manufacturing company is required.Proven experience implementing and supporting ERP systems, with a preference for Microsoft Navision ERP and familiarity with Dynamics 365, including managing upgrades, collaborating with vendors/customers, and developing, testing, evaluating third-party applications and EDI documentsCollaborate with the Segment IT Director to understand, leverage, and effectively roll out ITW Corporate systems, programs, and services.Administer and manage Fortigate firewall appliances/switches to ensure optimal performance, security, and availability, while proactively addressing any issues that may arise.Manage the negotiation, administration, and oversight of vendor, outsourcer, and consultant contracts, as well as service agreements and the IT budget for the organizationWork with stakeholders to define business and systems requirements for new technology.Skilled in MS SQL Server administration, IIS server, SharePoint Admin and Power BI & Jet Reporting development.Experience managing MSP & End-user services, including help desk and technical support services.Work with stakeholders to define business and systems requirements for new technology.Demonstrated experience leading or managing IT projects from beginning to successful completion including developing the business case, obtaining business approval, and managing the project budget is required.Oversee the implementation, management, and operation of the organization's information and functional systems, including software applications, servers, networks, printers, firewalls, endpoint protection, VoIP phone systems, and end-user computers/mobile devicesExperience managing end-user services, including help desk and technical support services.Off-hours work may be required in some instances, as required. Travel to other division locations may be required as necessary.