Information Systems Supervisor - Water & Wastewater Services Information Technology Division Salary

$87,341.79 - $139,397.61 Annually

Location

Pompano Beach, FL

Job Type

Full-Time

Job Number

1413132

Department

PW WWS Info Tech Operations

Opening Date

12/17/2024

Closing Date

Continuous

Veterans' Preference Notice

Under Section 295.07, Florida Statutes, certain servicemembers and veterans, and the spouses and family members of such servicemembers and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements, in employment with Broward County and are encouraged to apply for the positions being filled.

Description Benefits Questions REQUIREMENTS AND PREFERENCES

The Broward County Board of County Commissioners is seeking qualified candidates for Information Systems Supervisor - Water & Wastewater Services Information Technology  Division.
**Broward County is not accepting attachments for this recruitment, including resumes or similar supporting documentation. Please ensure you complete the application in its entirety and include all information you want considered**  

Please Note: This announcement will remain open until a sufficient number of applications are received and may

The Water and Wastewater Services (WWS) Information Technology Division is seeking highly qualified candidates for the position of Information Systems Supervisor (ISS). This is a non-remote work position.  This position will also be serving as a lead for other Systems Analysts to guide the efforts for research, maintenance and support of WWS’ critical infrastructure systems. This position's role/function will be responsible for enhancing Security for WWS networks, The functions include and are not limited to supervision of staff for the support, and continuity of operations for mission critical infrastructure systems at Water & Wastewater Services (WWS).   This is a highly technical function which requires proprietary knowledge of these mission critical infrastructure systems. This position requires excellent communication skills and experience effectively interfacing with both technical and non-technical personnel. The position will be responsible to come with a strategy to migrate On Premise infrastructure to Azure cloud . The position will be responsible for the support and enhancement of the RedHat Openshift cluster at WWS. The position will be responsible for the support and enhance the Infrastructure that supports the Camera system at WWS.

 

General Description
Installs, configures, manages, monitors, and maintains the County network, security, and remote access infrastructure.
Works under administrative supervision, developing and implementing programs within organizational policies and reports major activities to executive level administrators through conferences and reports.

Minimum Education and Experience RequirementsRequires a Bachelor's degree from an accredited college or university with major coursework in computer science or closely related field.
(One year of relevant experience may be substituted for each year of required education.)

For consideration of international degrees, candidates must have it evaluated by an approved member of the National Association of Credential Evaluation Services (NACES), or Association of International Credential Evaluators (AICE). All associated expenses incurred are the responsibility of the candidate. To access the NACES directory of current members, please visit https://www.naces.org/members. To access the AICE directory of endorsed members, please visit  https://aice-eval.org/endorsed-members/. Completed evaluations do not guarantee an offer of employment and are subject to approval by Broward County Human Resources.

Requires four (4) years experience in systems analysis, systems design and/or programming experience relevant to area of assignment including six (6) months lead work/supervisory experience.


Special Certifications and Licenses
None.

PreferencesMaster's degree or higher  in Computer Science or closely related field.ITIL CertificationMicrosoft CertificationSecurity CertificationLinux/Unix CertificationCloud CertificationAt least five (5) years of experience with virtualization technologiesAt least five (5) years of experience in patching tools for Windows and UnixAt least five (5) years of experience with Cloud (AWS/Azure)At least five (5) years of experience in Service Desk tools like ServiceNowAt least five (5) years of IT Service Desk experience 

DUTIES AND RESPONSIBILITIES

The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.

Troubleshoots, updates, and grants or denies network access to resources passing through county Firewall, Intrusion Prevention Systems, Network Access Controller, and Virtual Private Network; configures, installs, troubleshoots, and maintains physical network equipment such as networking switches, content switches, routers, firewalls, and wireless access points.

Monitors network activity and network access trends, unauthorized access attempts, and anomalies; creates and updates network access policies and rules; programs software and script used to automate and streamline policy changes.

Acts as a liaison with assigned agency's technical staff including testing and troubleshooting system problems; assists staff with creating/running reports; represents agency on projects related to the financial system.

Reviews IT (information technology) paperwork, approves leave, end user requests and other IT related work; manages projects and assists in IT related work including fiber replacement, eFax implementation, Office Suite upgrades, PC (personal computer) rollouts, W7 (Windows 7) upgrades, UPS (uninterruptible power supply) replacements, Wi-Fi (wireless fidelity) projects, laptop and tablet upgrades, as well as other IT related projects.

Performs administrative office duties including procurement of IT hardware and software, enters purchase orders, maintains files, maintains software licenses, works on disaster recovery and maintains yearly capital and operating budget.

Performs Server Administration tasks working with user accounts, quarterly account audits, provides access to groups, shares, server resources, and monthly after hours on-call rotation every three months.

Manages projects and advises senior management, supervisor, and staff providing project management documentation, timelines, advising on project direction and solutions, responding to senior management report requests.

Supervises, assigns work, and is responsible for the performance of software support staff including preparing annual performance reviews, approving leave requests, meeting and following up on a regular basis to ensure success with projects.

Administers all database objects including tables, indexes, views, sequences, triggers, stored procedures, packages and functions; enforces and maintains database constraints to ensure data integrity; monitors and tunes databases for optimal performance and efficiency; develops, automates, monitors and tests database backup and restores processes.

Performs related work as assigned.

WORK ENVIRONMENT

Physical Demands

Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.

Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.

Unavoidable Hazards (Work Environment)

Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.

None.

SPECIAL INFORMATION

CompetenciesTech SavvyAnticipates and adopts innovations in business-building digital and technology applications. Is an early adopter of new technologies, technical skills, and capabilities that improve performance. Regularly experiments with and leverages technologies and tools to substantially improve performance.
Manages ComplexityMakes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Looks at complex issues from multiple angles; explores issues to uncover underlying issues and root causes; sees the main consequences and implications of different options.
Cultivates InnovationCreates new and better ways for the organization to be successful. Constantly looks for new ideas and innovative ways of doing things; makes the effort to get involved in new areas. Offers original ideas and promising new solutions.
Directs WorkProvides direction, delegating, and removing obstacles to get work done. Confirms mutual agreement on accountabilities, fostering strong coordination and minimizing duplicated efforts. Communicates delays or problems early so others can manage their own work schedules effectively.
Plans and AlignsPlans and prioritizes work to meet commitments aligned with organizational goals. Strengthens alignment and coordination between own work and others', providing well-sequenced activities and exact time frames. Foresees and resolves many potential bottlenecks and delays.
Optimizes Work ProcessesKnows the most effective and efficient processes to get things done, with a focus on continuous improvement. Uses metrics and benchmarks to monitor accuracy and quality. Takes steps to make methods productive and efficient. Promptly and effectively addresses process breakdowns.
Ensures AccountabilityHolds self and others accountable to meet commitments. Measures and tracks team's and own performance, and helps the team learn from success, failure, and feedback. Adheres to, and enforces, goals, policies, and procedures.
Courage Steps up to address difficult issues, saying what needs to be said. Is known for expressing views directly and respectfully; communicates what needs to be said. Assumes personal ownership and responsibility when confronted or challenged; shows readiness to learn and to resolve issues.
County Core ValuesAll Broward County employees strive to demonstrate the County's four core behavioral competencies.Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.Customer focus: Building strong customer relationships and delivering customer-centric solutions.Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.Values differences: Recognizing the value that different perspectives and cultures bring to an organization.
Americans with Disabilities Act (ADA) ComplianceBroward County is an Equal Opportunity Employer committed to inclusion. Broward County is committed to providing equal opportunity and reasonable accommodations to qualified persons with disabilities. We support the hiring of people with disabilities; therefore, if you require assistance due to a disability, please contact the Professional Standards Section in advance at 954-357-6500 or email Profstandards@broward.org to make an accommodation request.
Emergency Management ResponsibilitiesNote: During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.
County-wide Employee ResponsibilitiesAll Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Employee Code of Ethics, gift, and conflict of interest policies.
All Broward County employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.

Broward is a dynamic county that offers an exciting, stable career with incredible employee benefits such as 11 annual holidays, accrued annual/vacation and sick leave, FRS retirement, $50,000 of free life insurance, training and development, and participation eligibility in a deferred compensation (457) plan with a match up to $2,600. In addition, Broward County offers 2 health plans, a High Deductible Health Plan (HDHP) with a County-funded Health Savings Account (HSA), and a Consumer Driven Health plan (CDH), Dental insurance, Vision insurance and Section 125 Flexible spending accounts for Medical Expenses and Dependent Care. Part-time 20+ benefit eligible employees receive the benefits described above at a reduced amount. Additional information about Broward County Benefits.

01 Each applicant must complete this supplemental questionnaire as a part of the application screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Copying and pasting your resume or stating "see resume" does NOT ful?ll the requirements of the question. Incomplete responses, false statements, omissions, or partial information may result in disquali?cation from the selection process. Do you agree to answer each supplemental question truthfully and certify that your responses can be verified from information included within your applications? Yes No 02 Do you have at four (4) years in systems analysis, systems design and/or programming experience relevant to area of assignment? Please ensure that this experience is fully documented in your application's work history Yes No 03 Do you have at least six (6) months lead work/supervisory experience? Please ensure that this experience is fully documented in your application's work history Yes No 04 What is the highest level of education that you have obtained in computer science or closely related field? Associates Degree Bachelor's Degree Master's Degree Doctorate Degree Not Applicable 05 Which of the following certifications or licenses do you possess? Select all that apply. Selections are subject to verification Microsoft Certification Security Certification ITIL Certification Linux/Unix Certification Cloud Certification Not Applicable 06 Do you have experience in the following? Select all that apply. Please ensure that this experience is fully documented in your application's work history At least five (5) years of experience with virtualization technologies At least five (5) years of experience in patching tools for Windows and Unix At least five (5) years of experience with Cloud (AWS/Azure) At least five (5) years of experience in Service Desk tools like ServiceNow At least five (5) years of handling/supervising an IT Service Desk experience Not Applicable 07 Describe your supervisory experience. 08 Describe your experience in working with a patching tool. 09 Describe your experience in working on an IT Service Desk team. 10 Describe your experience in working with Virtualization technologies like VMWare, Citrix. 11 Are you aware that during emergency conditions, all County employees are automatically considered emergency service workers, and that County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned? Yes No

Required Question

Agency Broward County Address 115 S. Andrews Ave.

Fort Lauderdale, Florida, 33301-4800 Phone (954) 831-4000
Website http://www.broward.org/careers REQUIREMENTS AND PREFERENCES

The Broward County Board of County Commissioners is seeking qualified candidates for Information Systems Supervisor - Water & Wastewater Services Information Technology  Division.
**Broward County is not accepting attachments for this recruitment, including resumes or similar supporting documentation. Please ensure you complete the application in its entirety and include all information you want considered**  

Please Note: This announcement will remain open until a sufficient number of applications are received and may

The Water and Wastewater Services (WWS) Information Technology Division is seeking highly qualified candidates for the position of Information Systems Supervisor (ISS). This is a non-remote work position.  This position will also be serving as a lead for other Systems Analysts to guide the efforts for research, maintenance and support of WWS’ critical infrastructure systems. This position's role/function will be responsible for enhancing Security for WWS networks, The functions include and are not limited to supervision of staff for the support, and continuity of operations for mission critical infrastructure systems at Water & Wastewater Services (WWS).   This is a highly technical function which requires proprietary knowledge of these mission critical infrastructure systems. This position requires excellent communication skills and experience effectively interfacing with both technical and non-technical personnel. The position will be responsible to come with a strategy to migrate On Premise infrastructure to Azure cloud . The position will be responsible for the support and enhancement of the RedHat Openshift cluster at WWS. The position will be responsible for the support and enhance the Infrastructure that supports the Camera system at WWS.

 

General Description
Installs, configures, manages, monitors, and maintains the County network, security, and remote access infrastructure.
Works under administrative supervision, developing and implementing programs within organizational policies and reports major activities to executive level administrators through conferences and reports.

Minimum Education and Experience RequirementsRequires a Bachelor's degree from an accredited college or university with major coursework in computer science or closely related field.
(One year of relevant experience may be substituted for each year of required education.)

For consideration of international degrees, candidates must have it evaluated by an approved member of the National Association of Credential Evaluation Services (NACES), or Association of International Credential Evaluators (AICE). All associated expenses incurred are the responsibility of the candidate. To access the NACES directory of current members, please visit https://www.naces.org/members. To access the AICE directory of endorsed members, please visit  https://aice-eval.org/endorsed-members/. Completed evaluations do not guarantee an offer of employment and are subject to approval by Broward County Human Resources.

Requires four (4) years experience in systems analysis, systems design and/or programming experience relevant to area of assignment including six (6) months lead work/supervisory experience.


Special Certifications and Licenses
None.

PreferencesMaster's degree or higher  in Computer Science or closely related field.ITIL CertificationMicrosoft CertificationSecurity CertificationLinux/Unix CertificationCloud CertificationAt least five (5) years of experience with virtualization technologiesAt least five (5) years of experience in patching tools for Windows and UnixAt least five (5) years of experience with Cloud (AWS/Azure)At least five (5) years of experience in Service Desk tools like ServiceNowAt least five (5) years of IT Service Desk experience 

DUTIES AND RESPONSIBILITIES

The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.

Troubleshoots, updates, and grants or denies network access to resources passing through county Firewall, Intrusion Prevention Systems, Network Access Controller, and Virtual Private Network; configures, installs, troubleshoots, and maintains physical network equipment such as networking switches, content switches, routers, firewalls, and wireless access points.

Monitors network activity and network access trends, unauthorized access attempts, and anomalies; creates and updates network access policies and rules; programs software and script used to automate and streamline policy changes.

Acts as a liaison with assigned agency's technical staff including testing and troubleshooting system problems; assists staff with creating/running reports; represents agency on projects related to the financial system.

Reviews IT (information technology) paperwork, approves leave, end user requests and other IT related work; manages projects and assists in IT related work including fiber replacement, eFax implementation, Office Suite upgrades, PC (personal computer) rollouts, W7 (Windows 7) upgrades, UPS (uninterruptible power supply) replacements, Wi-Fi (wireless fidelity) projects, laptop and tablet upgrades, as well as other IT related projects.

Performs administrative office duties including procurement of IT hardware and software, enters purchase orders, maintains files, maintains software licenses, works on disaster recovery and maintains yearly capital and operating budget.

Performs Server Administration tasks working with user accounts, quarterly account audits, provides access to groups, shares, server resources, and monthly after hours on-call rotation every three months.

Manages projects and advises senior management, supervisor, and staff providing project management documentation, timelines, advising on project direction and solutions, responding to senior management report requests.

Supervises, assigns work, and is responsible for the performance of software support staff including preparing annual performance reviews, approving leave requests, meeting and following up on a regular basis to ensure success with projects.

Administers all database objects including tables, indexes, views, sequences, triggers, stored procedures, packages and functions; enforces and maintains database constraints to ensure data integrity; monitors and tunes databases for optimal performance and efficiency; develops, automates, monitors and tests database backup and restores processes.

Performs related work as assigned.

WORK ENVIRONMENT

Physical Demands

Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.

Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.

Unavoidable Hazards (Work Environment)

Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.

None.

SPECIAL INFORMATION

CompetenciesTech SavvyAnticipates and adopts innovations in business-building digital and technology applications. Is an early adopter of new technologies, technical skills, and capabilities that improve performance. Regularly experiments with and leverages technologies and tools to substantially improve performance.
Manages ComplexityMakes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Looks at complex issues from multiple angles; explores issues to uncover underlying issues and root causes; sees the main consequences and implications of different options.
Cultivates InnovationCreates new and better ways for the organization to be successful. Constantly looks for new ideas and innovative ways of doing things; makes the effort to get involved in new areas. Offers original ideas and promising new solutions.
Directs WorkProvides direction, delegating, and removing obstacles to get work done. Confirms mutual agreement on accountabilities, fostering strong coordination and minimizing duplicated efforts. Communicates delays or problems early so others can manage their own work schedules effectively.
Plans and AlignsPlans and prioritizes work to meet commitments aligned with organizational goals. Strengthens alignment and coordination between own work and others', providing well-sequenced activities and exact time frames. Foresees and resolves many potential bottlenecks and delays.
Optimizes Work ProcessesKnows the most effective and efficient processes to get things done, with a focus on continuous improvement. Uses metrics and benchmarks to monitor accuracy and quality. Takes steps to make methods productive and efficient. Promptly and effectively addresses process breakdowns.
Ensures AccountabilityHolds self and others accountable to meet commitments. Measures and tracks team's and own performance, and helps the team learn from success, failure, and feedback. Adheres to, and enforces, goals, policies, and procedures.
Courage Steps up to address difficult issues, saying what needs to be said. Is known for expressing views directly and respectfully; communicates what needs to be said. Assumes personal ownership and responsibility when confronted or challenged; shows readiness to learn and to resolve issues.
County Core ValuesAll Broward County employees strive to demonstrate the County's four core behavioral competencies.Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.Customer focus: Building strong customer relationships and delivering customer-centric solutions.Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.Values differences: Recognizing the value that different perspectives and cultures bring to an organization.
Americans with Disabilities Act (ADA) ComplianceBroward County is an Equal Opportunity Employer committed to inclusion. Broward County is committed to providing equal opportunity and reasonable accommodations to qualified persons with disabilities. We support the hiring of people with disabilities; therefore, if you require assistance due to a disability, please contact the Professional Standards Section in advance at 954-357-6500 or email Profstandards@broward.org to make an accommodation request.
Emergency Management ResponsibilitiesNote: During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.
County-wide Employee ResponsibilitiesAll Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Employee Code of Ethics, gift, and conflict of interest policies.
All Broward County employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.

Broward is a dynamic county that offers an exciting, stable career with incredible employee benefits such as 11 annual holidays, accrued annual/vacation and sick leave, FRS retirement, $50,000 of free life insurance, training and development, and participation eligibility in a deferred compensation (457) plan with a match up to $2,600. In addition, Broward County offers 2 health plans, a High Deductible Health Plan (HDHP) with a County-funded Health Savings Account (HSA), and a Consumer Driven Health plan (CDH), Dental insurance, Vision insurance and Section 125 Flexible spending accounts for Medical Expenses and Dependent Care. Part-time 20+ benefit eligible employees receive the benefits described above at a reduced amount. Additional information about Broward County Benefits.

01 Each applicant must complete this supplemental questionnaire as a part of the application screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Copying and pasting your resume or stating "see resume" does NOT ful?ll the requirements of the question. Incomplete responses, false statements, omissions, or partial information may result in disquali?cation from the selection process. Do you agree to answer each supplemental question truthfully and certify that your responses can be verified from information included within your applications? Yes No 02 Do you have at four (4) years in systems analysis, systems design and/or programming experience relevant to area of assignment? Please ensure that this experience is fully documented in your application's work history Yes No 03 Do you have at least six (6) months lead work/supervisory experience? Please ensure that this experience is fully documented in your application's work history Yes No 04 What is the highest level of education that you have obtained in computer science or closely related field? Associates Degree Bachelor's Degree Master's Degree Doctorate Degree Not Applicable 05 Which of the following certifications or licenses do you possess? Select all that apply. Selections are subject to verification Microsoft Certification Security Certification ITIL Certification Linux/Unix Certification Cloud Certification Not Applicable 06 Do you have experience in the following? Select all that apply. Please ensure that this experience is fully documented in your application's work history At least five (5) years of experience with virtualization technologies At least five (5) years of experience in patching tools for Windows and Unix At least five (5) years of experience with Cloud (AWS/Azure) At least five (5) years of experience in Service Desk tools like ServiceNow At least five (5) years of handling/supervising an IT Service Desk experience Not Applicable 07 Describe your supervisory experience. 08 Describe your experience in working with a patching tool. 09 Describe your experience in working on an IT Service Desk team. 10 Describe your experience in working with Virtualization technologies like VMWare, Citrix. 11 Are you aware that during emergency conditions, all County employees are automatically considered emergency service workers, and that County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned? Yes No

Required Question

Agency Broward County Address 115 S. Andrews Ave.

Fort Lauderdale, Florida, 33301-4800 Phone (954) 831-4000
Website http://www.broward.org/careers