ProAmpac is a leading global flexible packaging company, that is currently seeking a Information Technology Analyst that excels in a fast-paced environment with a desire for continued learning and growth.
Why YOU should consider a career with ProAmpac:
Safety First. It’s the top priority for our team. Advancement Opportunities | A place to build a future in a STABLE & GROWING industry. Strong Core Values: Integrity | Intensity| Involvement | Innovation | Impact Progression programs to build entry-level talent into top talent. Involved team-oriented training that sets you up for success. Bonuses and incentives that reward employees for their contributions.
Outstanding Benefits (Full-time employees):
Competitive wages, shift premiums, promotions from within 11 paid holidays & Great Paid time off (vacation) Employer paid life insurance Excellent 401k Match Wellness program that rewards you physically and financially And much, much more!
Brief description of the role below:
ProAmpac is seeking an Information Technology Analyst that can serve as a general or secondary point of contact to users for a variety of issues associated with computer hardware, software, and telecommunication. Some job responsibilities will include answer and triage incoming calls to the service desk, document, track and monitor progress of incidents to ensure timely resolution, work effectively and collaboratively with users, coworkers and other functional groups. Provide efficient incident resolution and outstanding customer service. Ensure outstanding end-user support including ongoing monitoring of service level agreements for incident management and collaboration.
Qualifications, Education and Experience:
Associates Degree in Information Technologies, or equivalent combination of experience, relevant IT certifications and/or credentials 2-4 Years experience in a service desk role, service desk experience in a manufacturing facility a plus. Ability to read, interpret, follow and effectively respond to written and verbal inquiries/requests Ability to build effective collaborative relationships Work independently and as part of a team Experience using Microsoft Office Suite (Word, Excel, Power Point), Teams, and Outlook. Experience with remote software, service ticketing software and label printing software a plus Travel is not required, however opportunities for travel will be available.
“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law."