Position Information Position Information (Default Section)

EEO Statement Wright State University is an equal opportunity/affirmative action employer. Faculty Rank or Job Title Information Technology Analyst I Job Category: IT Department Computing & Telecommunications EEO number: 25P054 Position FTE 100% Minimum Annual or Hourly Rate 19.82 Salary Band: UC HR4 Job Summary/Basic Function: To provide a broad range of services in support of university-wide, large-scale deployment of over 1700 publicly available workstations, classroom IT/AV systems, and conference room systems, in various locations, on and off campus, within and outside normal business hours. To assist faculty, staff, students, and visitors with computing needs while acting as a resource to the entire organization in the area of public computing, IT/AV systems, and technology support. Minimum Qualifications Education and Experience Requirements: Bachelor’s Degree in Computer Science, Information Systems or related field plus one year of relevant experience; OR Associate’s degree or comparable college credit in Computer Science, Information Systems or related field and two years relevant experience; and at least two years customer service experience. Related experience can include experience gained through internship/externship and/or student employment. Excellent customer service and communication skills; ability to use reason, discretion and diplomacy in resolving difficult situations. Knowledge of personal computer applications. Knowledge of OS and software deployment technology. Ability to work independently and in a team. Knowledge of IT/AV systems installation and problem solving. Ability to use good judgment, initiative, and creativity to resolve non-routine problems. Willingness to take on challenges to build skill-sets and expertise. Must be professional and dependable at all times. Preferred Qualifications A+ CertificationApple CertificationExtron Certification Essential Functions and percent of time: 45% Classroom and Computer Lab Support:
Install, maintain, troubleshoot, and repair IT/AV equipment. High level of customer service and appropriate support protocol in response to A1 Priority classroom calls and daily routine pursuits. Utilize resources and communication tools for effective response strategies by quickly and correctly evaluating and determining order of priorities and resolution requirements. Follow up with clear and concise communication and documentation.

30% Hardware:
Hardware: Participate in the integration of over 50 unique software packages into the existing deployment. Perform field testing to ensure successful integration and functionality between peripheral equipment. Support public kiosks, printers, and open lab spaces. Address conference room equipment, as needed. Track and maintain proper equipment inventory.

15% Software:
Support senior staff in installing, distributing, and maintaining core operating systems, applications, and specialized departmental software in a public computing environment. Assist with building images, deploying images, specialized software, OS standards, and multi-casting.

5% Research and Analysis:
Research and analysis of current trends and new developments in higher education instructional applications, equipment, and innovations. Attend conferences, workshops, training, etc. Spend time reviewing applicable web resources and networking with colleagues to increase skills and knowledge.

5% Other duties as assigned. Essential Functions and percent of time (cont'd): Non-Essential Functions and percent of time: Working Conditions Involves climbing ladders, stooping, bending and lifting up to 50 pounds. May be required to enter spaces with bio-chemical hazard precautions. Involves extensive walking, with or without pushing utility carts. Special Instructions to Applicants Posting Date 12/04/2024 First Consideration Date: 12/17/2024 Closing Date Open Until Filled Yes Supplemental Questions

Required fields are indicated with an asterisk (*).

* Do you have a Associates or Bachelor's Degree in Computer Science, Information Systems or related field? Yes No * Do you have customer service experience serving a diverse population? Yes No * How did you hear about this position at Wright State University? Please check all that apply. WSU Careers website Academic Careers Academic Keys Chronicle Diversity in Higher Ed Diverse Issues in Higher Ed Facebook HBCU Higher Ed Jobs Inside Higher Ed LinkedIn Social Media Personal referral Women in Higher Ed Other Job Fair or Hiring Event Required Documents Required Documents Cover Letter Resume/CV Optional Documents