Summary About the position: This position is Non-appropriated Fund (NAF) and will be assigned to the Information Technology Office on Luke AFB. This is a Regular Full-Time position, guaranteed 35 hours and includes benefits. Work requires some physical exertion such as regular bending, crouching, kneeling and crawling and the ability to lift and carry typical information technology components. Responsibilities Assist the Force Support IT support Manager in all matters relating to data automation data systems and communication hardware/software applications used within the Force Support Squadron. This includes, but not limited to developing programs for local requirements using current versions of Microsoft Access and Excel and train personnel in their use; install software and hardware and provide training as required; provide technical support for Commercial-off-the-shelf (COTS) applications and/or legacy systems, such as: Service Information Management System (SIMS), various Point-of-Sale (PoS) systems, and current versions of Microsoft browser software, antivirus software, desktop operating systems, and network e-mail; prepares and maintains documentation for locally developed programs; assists in the installation, implementation and maintenance of network hardware systems such as cable, hubs, routers and current network server reconfigurations; assists with site preparation for new system to keep pace with changing technologies; provide technical support assistance to Force Support Squadron computer users. Provides desktop customer support for all workstation and peripherals connected to the FSS Commercial Network. Resolves partial system failures (software or hardware-related) by providing for revised application of system components, which involves working through or around the problems with reduced capacity and readjusting the system until full operating efficiencies are attained. Executes downward directed computer and software upgrades. Uses established industry recognized troubleshooting techniques to identify and promptly resolve network-related problems. Performs preventive maintenance inspections (PMI's) as required. Coordinates and schedules repairs with appropriate vendors for equipment under warranty. Identifies and reports aging hardware for refreshment in assigned areas. May be required, where applicable, to function as the Unit or Facility Client Support Technician for desktop systems that operate on the .MIL network. May be required to execute Client Support Technician (CST) or Information Assurance (IAO) notices and orders and initiate the directed actions as appropriate for the .MIL network. Maintains accountability of APF or NAF information system assets that are assigned to the Unit or Facility. If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12690967 Requirements Conditions of Employment Qualifications Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 02/27/2025 Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application. Qualifying Experience: Possess working knowledge and experience of a wide range of data automaton techniques, methods, procedures to perform duties as they relate to a variety of interfacing operations hardware and software systems such as Microsoft Windows (MS) and Server; current versions of MS Internet Explorer and MS Outlook; standard troubleshooting practices to resolve and/or modify software/hardware problems. Have working knowledge of current versions of Norton and McAfee antivirus software and be familiar with Microsoft Office. Skills in troubleshooting and resolving problems with information systems is required. A+, Network+ or Security+ certifications are considered preferred, but not required for position candidacy. Education Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Additional Information Individual must fully meet qualification/eligibility/background requirements for this position. U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. Territory for three (3) or more consecutive years immediately preceding the start of Federal Affiliation or a signed memorandum indicating the installation's decision on the 3-year residency requirement. Male applicants born after December 31, 1959 must be registered for Selective Service. Direct deposit is required. Satisfactorily complete an employment verification (E-Verify) check. A probationary period may be required. Pre-employment requirements must be satisfactorily met prior to Entrance on Duty (EOD). Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government's interest. Multiple positions may be filled from this job opportunity announcement. And additional selections may also be made from this job opportunity announcement. Selection(s) are subject to restrictions resulting from hiring preferences and priority consideration eligible. This is a Nonappropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force. This position is included in a bargaining unit. Union Name AFGE and Local or Chapter Number 1547.