Information Technology Generalist 1, AU Print (https://www.governmentjobs.com/careers/pabureau/jobs/newprint/4819147) Apply  Information Technology Generalist 1, AU Salary $58,035.00 - $88,235.00 Annually Location Dauphin County, PA Job Type Non-Civil Service Permanent Full-time Job Number N-2025-18000 Department Department of the Auditor General Division AU Off It Opening Date 02/06/2025 Closing Date 2/15/2025 11:59 PM Eastern Job Code A2605 Union Non-Union Bargaining Unit W3 Pay Group ST07 Bureau / Division Code 00922041 Bureau / Division Office of Information Technology Worksite Address Finance Building Worksite Address 613 North Street City Harrisburg, Pennsylvania Zip Code 17120 Contact Name Courtney Brodbeck Contact Phone 717.787.3192 Contact Email HR@paauditor.gov + Description + Benefits + Questions THE POSITION The Department of the Auditor General (DAG) is looking for a highly motivated individual with information technology (IT) infrastructure experience to join our team. As an IT Generalist 1, you will have the opportunity to utilize your vast knowledge and experience to provide technical support to users. This position is eligible for student loan forgiveness and provides excellent health, savings, and retirement benefits. The biggest benefit of all is the impact you have to make Pennsylvania stronger! DESCRIPTION OF WORK As an Information Technology Generalist 1, you will be working in our Office of Information Technology. You will be responsible for providing technical support for department IT infrastructure to maintain existing systems, implement new systems, and troubleshoot or resolve end-user problems in a professional and timely manner. Work is generally performed in a networked environment and involves the application of technical IT principles in accordance with department policies and standards. Responsibilities include: + Responding to Help Desk requests + Performing daily Hyper-V and VMware monitoring and server patching + Administering M365 environment, Azure infrastructure, as well as Rubrik backups and job scheduling + Configuring, installing, and supporting software + Interconnecting computers and IP telephony equipment + Lifting and moving computers, printers, scanners, and other relevant hardware + Assisting in planning, implementing, and managing IT projects + Participating in on-the-job training + Developing and maintaining system and/or user documentation + Attending meetings Work also involves: + Administering Trellix EPO Server environment including, but not limited to: + Deployment of agents + Testing and remediating problems + Testing and deployment of product updates + Troubleshooting general issues + Administering laptop fleet including, but not limited to: + Imaging OS and prepping laptop for re-deployment + Troubleshoot and diagnose hardware or software issues and work with vendor till resolution + Assist in monthly patching, testing, and issue remediation + Assist with critical vulnerability resolution + Administering BitLocker encryption including, but not limited to: + Setting pins + Resetting pins and passwords + Troubleshooting issues + Firmware and software upgrades Work Schedule and Additional Information: + Full-time employment + Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch. + Telework: You may have the opportunity to work from home (telework) part-time, up to 2 days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. + Salary: In some cases, the starting salary may be non-negotiable. + You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY QUALIFICATIONS Minimum Experience and Training Requirements: + One year as an Information Technology Trainee or Information Technology Technician;or + Three years of information technology experience in networking or desktop services, infrastructure support, or other information technology support/administration services,or + One year of information technology experience in networking or desktop services, infrastructure support, or other information technology support/administration services, and an associate degree in any information technology field;or + An equivalent combination of experience and training. Additional Requirements: + You must be able to perform essential job functions. How to Apply: + Your application must include acover letterandresume. + If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. + Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. + Failure to comply with the above application requirements may eliminate you from consideration for this position. Telecommunications Relay Service (TRS): + 711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. The Department of the Auditor General is committed to policies providing equal opportunity for everyone. Accordingly, all employment decisions are made without discrimination on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. In addition, department employees are bound by a code of conduct that prohibits any form of harassment, including sexual harassment. The Department of the Auditor General’s DEI program includes recruitment efforts focused on attracting a diverse population of qualified candidates. We are invested in creating and maintaining a diverse and inclusive workplace where both our present and prospective employees may be authentic. We are dedicated to ensuring our internship and employment opportunities are accessible to all aspiring professionals within the Commonwealth of Pennsylvania. Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) ! See the total value of your benefits package by exploring ourbenefits calculator. Health & Wellness We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.* Compensation & Financial Planning We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options. Work/Life Balance We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.* Values and Culture We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving. Employee Perks Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships. For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box. *Eligibility rules apply. 01 Do you have one or more years of experience as an Information Technology Trainee while employed by the Commonwealth of Pennsylvania? + Yes + No 02 If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. If you claimed you do not have experience, type N/A in the text box below. 03 Do you have one or more years of experience as an Information Technology Technician while employed by the Commonwealth of Pennsylvania? + Yes + No 04 If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. If you claimed you do not have experience, type N/A in the text box below. 05 How many years of information technology experience do you possess? + 3 or more years + 2 to less than 3 years + 1 to less than 2 years + Less than 1 year + No experience 06 If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. If you claimed you do not have experience, type N/A in the text box below. 07 Do you possess an associate degree in any information technology field? + Yes + No 08 If you answered no to the question above, will you receive a degree within 3 to 6 months of this application? + Yes + No 09 Did you attach a resume and copy of your college transcript? + Yes + No Required Question Employer Commonwealth of Pennsylvania Address 613 North Street Harrisburg, Pennsylvania, 17120 Website http://www.employment.pa.gov