Duties & Responsibilities:

Provide first-level technical support to end-users via phone, email, and in-person. Diagnose and resolve hardware and software issues, including desktop operating systems, applications, and network connectivity. Strong Troubleshooting in Windows and applications Install, configure, and maintain computer hardware and software. Troubleshoot and resolve network connectivity issues. Maintain accurate records of all technical support incidents through the Ticketing System Assist in the system administration of servers and related infrastructure. Experience with Hyper-V virtualization and managing virtual environments. Familiarity with Active Directory (AD) and its components, including users &Groups account management, group policies, and domain services. Manage Microsoft services such as: Print Servers, File Servers,... Good Knowledge of Office 365 Services

 

Qualifications:

Bachelor’s degree in information technology with grade Very good or Excellent At least 3:4 years of experience in a similar position. Certified MCSE is a must. Strong understanding of computer hardware and software. Fluency in English, both written and verbal Excellent troubleshooting and problem-solving skills.