Summary As an Information Technology Specialist, you will be on the cutting edge of planning, developing, implementing, and evaluating all Information Technology initiatives needed to support the Enterprise Collaboration Services Branch within the Enterprise Collaboration Services Division in the End User Services Office. Come and join an organization that has been consistently rated as one of the Best Places to Work in the Federal Government! Responsibilities The physical worksite for this position is located in Alexandria, Virginia. This position is eligible for fully remote work anywhere within the 50 United States, District of Columbia, and Puerto Rico. There is no reporting requirement. The duty station is the authorized telework location (typically your home address) and locality pay is adjusted appropriately. The individual selected for this position will… Serve as the senior technical expert for the assigned IT area, involving hardware, software, process, and procedure associated with data storage and backup systems. Integrate complex information from multiple sources in order to provide the most complete, pertinent and efficient responses to queries. Apply business process, engineering concepts and methods sufficient to lead/conduct studies designed to identify potential improvements in the way information technology is applied to key business functions. Provide technical and procedural guidance to team members and other support staff to include customer training. Consult with customers to identify and specify requirements. Communicate with staff, managers, project team members, customers across the agency, as well as with vendors and staff or management at other federal agencies. Requirements Conditions of Employment Qualifications You must meet the United States Office of Personnel Management's (OPM) qualification requirements (including specialized experience and/or educational requirements) for the advertised position. You must meet all eligibility and qualifications requirements by the closing date of the job announcement. OPM Qualifications Standards are available at Information Technology (IT) Management Series 2210 (Alternative A). Specialized Experience is experience that has equipped applicants with the particular knowledge, skills and abilities to successfully perform the duties of the position, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level in the federal service. For this position, the next lower grade level is a GS-13. Specialized experience for this GS-14 position includes: Experience with the design, development, analysis, implementation and evaluation of multiple software and/or hardware systems, including cloud-based enterprise M365 solutions needing skills in planning, implementing, monitoring and evaluating complex projects across groups or teams. Experience in performing complex and in-depth technical analysis and multi-stage problem solving, including M365 admin and compliance centers and logs. Experience in collaboration platforms as well as customization, implementation and management of secure data, documents and videos sharing solutions. Experience in managing and supporting cloud data backup solution across an enterprise, supporting compliance, sensitivities, retention, and record schedules. Experience in emerging technologies, including advocating, planning, implementing new M365 features and support future applications to align with customers' business processes. The incumbent must possess the following Information Technology related experience demonstrating each of the four competencies listed below: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education At the GS-14 grade level, no substitution of experience for education is permitted. Additional Information Time-in-grade/band requirements must be met by the closing date of the announcement unless eligible for special hiring authority, reinstatement eligible, non-current Federal employee applying as a VEOA eligible which do not require time-in-grade/band. If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System. If you are exempt from registration under Selective Service Law, you must provide appropriate proof of exemption. Please visit the Selective Service System website for more information. This is a Bargaining Unit position and represented by The National Treasury Employees Union, Chapter 243. This is a Public Trust position and has a risk level designation of "MODERATE". Background Investigation - If selected for this position, you will be required to complete a Declaration for Federal Employment (OF-306), which includes a fingerprint and credit check, to determine your suitability for Federal employment and to authorize a background investigation. The USPTO participates in E-Verify. For more information on E-Verify, please visit the Department of Homeland Security Website. All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choice. Relocation Expenses are not authorized and will not be paid. CTAP and ICTAP candidates will be eligible for selection priority if it is determined that they have exceeded the minimum qualifications for the position by attaining at least a "well qualified" rating of 85 out of 100. Information about CTAP and ICTAP eligibility is on the Office of Personnel Management's Career Transition Resources website at: OPM CTAP/ICTAP. CTAP/ICTAP documentation requirements are listed in the 'Required Documents' section of this announcement. More than one selection may be made from this announcement if additional identical vacancies in the same title, series, grade, and unit occur within 90 days from the date the certificate was issued. All application materials become the property of the United States Patent and Trademark Office. USPTO Job Applicants requiring reasonable accommodation for any part of the application and hiring process should request accommodation(s) from the USPTO at http://www.uspto.gov/accommodation. The United States Patent and Trademark Office is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, retaliation, parental status, military service, or other non-merit factors. If you believe that you have been discriminated against and would like to file an EEO complaint, you must do so within 45 days of the date of the alleged discriminatory act. Claims of employment discrimination must be submitted to the attention of the USPTO's Office of Equal Employment Opportunity & Diversity via email (oeeod@uspto.gov) or phone (571-272-8292).