Key Responsibilities

Become the expert for the company’s IT systems and support the rollout of the new project implementation  Review the status of existing systems and infrastructure in terms of robustness and effectiveness and develop a continuous improvement plan. Preserve assets by implementing disaster recovery and back-up procedures and information security and control structures Manage all external IT Suppliers, Partners and Consultants to ensure a high-quality delivery. This includes a site based outsourced desktop support business, license, hosting and support agreements and support. Monitor clear KPIs and SLAs around all key systems and ensure that support vendors are delivering in line with our agreements. Work in line with guidelines from our Headquarters in Paris to carry out the given framework and policies  Understand the company’s growth and expansion plans and develop a tools and forward plan to support the organization’s plans. Benchmark, analyze, report on, and make recommendations for the improvement and growth of the IT infrastructure and IT systems. Managing all IT Operational procedures ensuring incidents are identified, prioritized and resolved. Ensure high levels of customer service are maintained. Provide remote support to all users on the group network in Turkey Oversee policies and procedures to ensure consistent service levels and quick resolutions are implemented Manage financial aspects of the IT Department, including purchasing, budgeting, and budget review. Design, implement and maintain network, server and storage Infrastructure Project manage local and group projects and initiatives Ensure system security, privacy and integrity is maintained to group and industry guidelines

Competencies

Bachelor’s degrees in IT or a relevant field. Minimum post qualification experience of 5+ years of proven operational experience.  Excellent understanding of networking, server, storage, WiFi, mobile device and PC operating systems, software, hardware, protocols, and standards.  Ability to present ideas in a business-friendly and user-friendly language.  Ability to establish good working relationships within a diverse operation Exceptional communication skills both written and verbal Ability to effectively prioritize and execute tasks efficiently and with a friendly manner Working knowledge of IT practices and procedures Educated to degree level or any IT professional certifications. Ability to effectively manage projects A Retail experience is appreciated  Cegid knowledge appreciated