Information Technology Production Operations Senior Manager

Company:

The Boeing Company

The Boeing Company’s Information Technology and Data Analytics (IT&DA) is currently seeking an Information Technology Production Operations Senior Manager to join the team in Berkeley, MO; El Segundo, CA; Everett, WA; Huntington Beach, CA; Kent, WA; Long Beach, CA; Mesa, AZ; North Charleston, SC; Plano, TX; Ridley Park, PA; Seal Beach, CA; or Seattle, WA. 

Join us in a pivotal leadership role where you will spearhead the delivery of cutting-edge Information Technology (IT) Service Management solutions that empower every corner of Boeing. As a senior leader, you will guide a dynamic global team of Boeing professionals and trusted suppliers, focusing on Major Incident & Problem Management, IT Monitoring, Configuration Management, and other essential services that drive our business forward.

Your mission will be to cultivate top talent, foster strong supplier partnerships, and shape strategic initiatives that enhance the stability and effectiveness of our IT services. This is not just a job; it's an opportunity to influence and inspire a culture of continuous improvement, effective executive communication, and collaborative innovation.

Embrace the challenge of this highly visible role, where your versatile leadership will be key to achieving operational excellence and enabling business success at Boeing. Together, we will navigate the complexities of the IT landscape and set new standards for service delivery.

Position Responsibilities:

Report to the Director, Enterprise IT Operations as a member of a global leadership team

Significant schedule flexibility expected to support planned and emergent on-call activities associated with operating a global enterprise

Drive innovation and manage supplier delivery of Enterprise Major Incident & Problem management, IT Monitoring, Configuration Management, and other business critical services

Manage broad executive communications responsibilities and key metrics

Establish an inclusive global team culture focused on quality, and rapid, delivery in support of businesses priorities

Exhibit enterprise-scale vision matched with persistence, resilience, and ability to execute and deliver business impacting results

Demonstrate excellent judgment, mature leaders, balancing principles and pragmatism, with solid decision-making skills

Lead with dynamism, innovation, and creativity, demonstrating resilience and the ability to navigate ambiguity to achieve impactful business results

Foster a team-oriented environment, leveraging your influential skills to thrive in a dynamic setting filled with demanding challenges

Communicate effectively across all levels of leadership, engaging stakeholders with clarity and confidence

Exhibit an outcome-focused leadership style, showcasing unmatched professionalism and sound decision-making abilities

Adapt flexibly to accommodate the schedules and needs of a global enterprise, ensuring seamless support across time zones

Maintain a proven track record of successfully managing and negotiating with third-party suppliers to deliver exceptional outcomes

Basic Qualifications (Required Skills/Experience):

5+ years of experience in IT Operations management roles

5+ years of experience managing direct-reporting employees and supplier/service providers engaged in IT Service Management delivery

5+ years of experience leading through influence and partnering with cross-functional teams on projects and initiatives

5+ years of experience with communicating and data analysis, including the ability to translate complex data into actionable recommendations for executive leadership

5+ years of experience supporting planned and emergent on-call activities associated with operating a global enterprise

Willing to work flexible hours, including on call support as needed (including weekends and holidays)

Preferred Qualifications (Desired Skills/Experience):

Experience delivering IT Operations services for a multi-national company

Experience with ITIL or similar IT Service Management

Experience with ServiceNow IT Service Management Solutions

Experience with IT Monitoring and observability (e.g. AppDynamics, CloudWatch, OpenTelemetry, Nagios)

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Pay & Benefits:

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.  

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations.

Summary pay range: $174,250 – $251,850

Language Requirements:

Not Applicable

Education:

Not Applicable

Relocation:

Relocation assistance is not a negotiable benefit for this position.

Export Control Requirement:

This is not an Export Control position.

Safety Sensitive:

This is not a Safety Sensitive Position.

Security Clearance:

This position does not require a Security Clearance.

Visa Sponsorship:

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift:

Shift 1 (United States of America)

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Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

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