NY HELP Yes Agency Attorney General, Office of the Title Information Technology Specialist 2 (NY HELPS) Occupational Category I.T. Engineering, Sciences Salary Grade 18 Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF) Salary Range From $65001 to $82656 Annually Employment Type Full-Time Appointment Type Contingent Permanent Jurisdictional Class Competitive Class Travel Percentage 10% Workweek Mon-Fri Hours Per Week 37.5 Workday From 8:30 AM To 5 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? No Telecommuting allowed? Yes County Albany Street Address 10 British American Blvd City Latham State NY Zip Code 12110 Duties Description Under the direction of an Information Technology Specialist 3, SG-23, the Information Technology Specialist 2, SG-18, will work within the O365 Support unit of the Information Technology Operations and Infrastructure section. The incumbent’s primary responsibilities are managing Exchange recipients, contacts, mailboxes, calendaring, mail flow, distribution groups, email filtering, client connectivity, resolving level 2 ServiceNow incident tickets and providing support to end-users. Secondary responsibilities include managing and monitoring OAG’s O365/M365 services and infrastructure including cloud and hybrid environment. DUTIES: • Administer Exchange, including remote mailbox creation, shared mailbox/calendar and contact creation, manage distribution lists, and email routing. Troubleshoot email delivery issues and spam filtering. • Assist in troubleshooting and resolving M365-related issues, including email, collaboration, and communication problems. • Troubleshoot and resolve issues with accounts and user email access including Outlook, Teams and OneDrive client(s) connectivity and performance issues. • Manage and maintain administrative tasks using Microsoft 365 applications and tools. • Monitor M365 health, performance, and logs to ensure smooth operation and compliance. • Support and troubleshoot issues within Entra MS 365 cloud services, and end-user accounts. • Provides guidance and instruction (to include written documentation) such as Standard Operating Procedures (SOPs) and inputs into the knowledge management system repository to the service desk for handling standard message-related incidents and service requests. • Provide documentation, guidance, and instruction to the Tier 1 for handling standard messaging-related incidents, RITMs, and service requests. • Participate in ITB projects and initiatives related to M365 services and hybrid environments. • Other duties as assigned. Minimum Qualifications NY HELPS: This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).For the duration of the NY HELPS Program, this title maybe filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.Non-Competitive Minimum Qualifications:• A bachelor's or higher-level degree including or supplemented by 15 semester credit hours in computer science; OR• A bachelor's or higher-level degree in any field and one year of experience in information technology; OR• 60 semester credit hours including or supplemented by 15 semester credit hours in computer science and one year of professional experience in information technology; OR• Two years of professional experience in information technology.Competitive Minimum Qualifications: • You must be currently reachable on the appropriate eligible list for this title, eligible under the 55 b/c program, or eligible to transfer to this title under Section 52.6 and/or 70.1 of the Civil Service Law.PREFERRED QUALIFICATIONS: • Knowledge of and/or hands-on experience with O365/M365 Administration and troubleshooting. • Help Desk experience providing support to end-users. • Knowledge of and/or hands-on experience with Exchange 2016 recipient administration via Exchange Admin Center. • Knowledge of and/or hands-on experience with Windows Active Directory Users and Computers. • Knowledge of and/or hands-on with Service Now modules including incident management and requests. • Strong interpersonal and customer service skills, ability to work independently and cooperatively with various IT units. • Outstanding communication, customer service, and problem-solving skills. • Experience with cloud-based services in M365 and deploying/supporting M365 solutions at Enterprise level. • Strong interpersonal and customer service skills, ability to work independently and cooperatively with various IT units. Additional Comments Careers with the State offer multiple benefits including paid vacation leave (13+ days per year), sick leave, paid State holidays off, health insurance including vision & dental, entry into the NYS retirement (pension) system, education and training, eligibility for public student loan forgiveness, and job stability with promotional opportunities. Workplace flexibilities include multiple options for employees including telecommuting (up to two days per week) and alternative work schedules. Candidates from diverse backgrounds are encouraged to apply.The OAG is an equal opportunity employer and is committed to workplace diversity.For new State employees appointed to graded positions, the annual salary is the hiring rate (beginning of the Salary Range) of the position. Promotion salaries are calculated by the NYS Office of the State Comptroller in accordance with NYS Civil Service Law, OSC Payroll rules and regulations and negotiated union contracts. Some positions may require additional credentials or a background check to verify your identity. Name Human Resources Management Bureau Telephone 5187762500 Fax Email Address hr.recruitment@ag.ny.gov Address Street Office of the Attorney General, Human Resources Managment Bureau The Capitol City Albany State NY Zip Code 12224 Notes on Applying To apply, please submit a cover letter that includes a statement describing how you meet the minimum qualifications and a resume to hr.recruitment@ag.ny.gov. Please be sure to include Vacancy ID # 182000 and job title in the subject of your email.Candidates from diverse backgrounds are encouraged to apply.The OAG is an equal opportunity employer and is committed to workplace diversity.For more information about the Attorney General's Office visit www.ag.ny.gov.