Summary This position is located in the Support Services Office within the Fleet and Family Readiness Division, Commander, Navy Region Hawaii. The Information Technology specialist provides customer support for Information Technology (IT) users of the Morale, Welfare and Recreation (MWR) Department non-approprated fund (NAF), Management information, public access and point of sales systems. Responsibilities Major Duties Provides customer support services including the installation, configuration, troubleshooting, customer assistance and training to support department requirements. Troubleshoots, investigates and analyzes actual or potential complex problems in system software, applications software interfacing, and/or IT equipment to isolate causes of malfunctions. Trains new users on new or modified operating systems, IT equipment, software, and the application of information assurance/security policies and guidelines. Develops plans for installing, configuring, troubleshooting and maintaining user IT equipment, software and the application of information assurance/ security policies and guidelines. Develops plans for installing, configuring, troubleshooting and maintaining user IT equipment and software. Accomplishes a variety of administrative IT management processes related to department IT equipment to ensure all offices have access to state-of-the-art equipment. Conducts system administration assessments and may recommend IT action pertinent to required support. Recommends software procedures for use by the operations staff and identifies and recommends standards and criteria for assessing system performance. Performs other duties as assigned. Requirements Conditions of Employment Qualifications Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs. A qualified candidate must possess the following: Must possess or obtain (within 6 months of employment) and maintain a minimum Information Assurance baseline security certification of COMPTIA Security + or higher certification, in accordance with DoD 8570.01-M, Information Assurance Technical, Level II technicians. Must have a minimum of three (3) years of professional hands-on systems and network experience in the administration and troubleshooting of Microsoft platforms (Windows 7, 8, and 10) Microsoft Office Suite applications and PC-class hardware systems. Must have professional experience in analyzing, planning, testing, modifying, engineering, and implementing new software, hardware, and network solutions. Must be able to meet all applicable government requirements, including appropriate background investigations, for access to and administration of government information systems. Must be able to manage the day-to-day administrative duties associated with a busy information technology office. Must be able to lift, move and install hardware and other IT equipment items and devices. Education An associate degree or bachelor's degrees from an accredited college or university in the field of computer science are desirable. (MUST PROVIDE PROOF OF COMPLETION) Additional Information Salary is dependent on experience and/or education. Some positions have special requirements. Selectee may be required to complete a one (1) year probationary period. Participation in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required. We utilize E-Verify to confirm selectee's eligibility to work in the United States. This announcement may be used to fill additional vacancies within 60 days of issuance of selection certificate. For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes. Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Region Mid-Atlantic Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service.