Summary This position is located at Nye Library To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.) for professional and personal references on your resume. Responsibilities Under the lead of a full performance specialist, performs highly structured, entry-level work designed to develop broader and more in-depth knowledge and skills needed to perform higher-level assignments. Delivery of Information Technology customer support services, including system hardware/software installations, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements. Applies information security/information assurance policy, principles and practices. Communicates factual and procedural information clearly, orally and in writing. Requirements Conditions of Employment Qualifications Work experience, education, and/or specialized training sufficient to demonstrate an in-depth knowledge of Information Technology (IT) principles, concepts and methods as well as skill in applying basic IT principles and practices in: -Performing highly structured, entry level work designed to develop broader and more in-depth knowledge and skill needed to perform higher level assignments; -Communicating factual and procedural information clearly, orally and in writing, -Gathering and analyzing basic facts and drawing conclusions. -Data storage, software applications and networking.. Education This position does not have an education requirement. Additional Information Area of Consideration: The Area of Consideration for this vacancy announcement is Worldwide. (Military Spouse Preference (MSP) and Involuntarily Separated Military Preference (ISMP) eligible candidates are included in the area of consideration.) Manual Applications: If you are unable to apply online, you may submit your application package using a manual application method. Please contact the NAF Human Resources Office or representative listed on this job announcement to request a copy of the manual application form. All completed manual application forms (along with resume and other supporting documentation) must be received no later than 3:59 pm by 12/31/2024 in order to process your application in a timely manner. Please note that neglecting to respond to the job related questions may result in an ineligible rating. PCS Costs Payment Permanent Change of Station (PCS) costs are not authorized, based on a determination that a PCS move is not in the Government's interest. Pay-Band (NF or CY) Allowances and Differentials This is a pay-banded position. Sunday premium pay may be authorized by the Garrison Commander. If authorized, only regular (full-time, part-time, limited tenure and seasonal) employees may be paid Sunday premium pay. When authorized, Sunday premium will be paid at the rate of 25% of the basic rate for all hours of non-overtime, when any part of the scheduled tour of duty is performed on Sunday (to a maximum of 8 hours per Sunday). Sunday premium will be paid at the rate of 25% of the basic rate for all hours of non-overtime, when any part of the scheduled tour of duty is performed on Sunday (to a maximum of 8 hours per Sunday). Night differential may be authorized by the Garrison Commander. When authorized, night differential will be paid at the rate of 10% basic rate for hours of non-overtime work performed between 1800-0600. Incentives and Bonuses Incentives will not be paid. Non-Foreign Overseas Allowances Non-foreign overseas allowances, cost of living (COLA), and differentials will not be paid, contingent upon eligibility. Please check out our Applicant Information Kit: It contains additional information applicants may find useful when applying for our jobs. (To view the kit, click or copy and paste this URL: https://publicfileshare.chra.army.mil/Applicants/NAF%20Applicant%20Information%20Kit.pdf ). Other: Information may be requested regarding the vaccination status of selectees for the purposes of implementing workplace safety protocols. For more information, visit https://www.saferfederalworkforce.gov/faq/vaccinations/ Additional referrals may be made from this vacancy announcement for up to 90 days after the closing date. Applications are valid for 90 days after submission date. Applicants will be referred to selecting officials as additional vacancies occur. You must provide and upload legible copy/copies of the following: DD-214 (member 4/2 copy), "Certificate of Release or Discharge from Active Duty", showing all dates of service, as well as character of service (Honorable, General, etc.) or Statement of Service/Proof of Service (in lieu of a DD-214) from your command or local Personnel Support Detachment (PSD).