$87,341.79 - $139,397.61 Annually
LocationFort Lauderdale, FL
Job TypeFull-Time
Job Number1413984
DepartmentRESC ORCT E911
Opening Date11/07/2025
Closing Date11/21/2025 5:00 PM Eastern
Veterans' Preference NoticeUnder Section 295.07, Florida Statutes, certain servicemembers and veterans, and the spouses and family members of such servicemembers and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements, in employment with Broward County and are encouraged to apply for the positions being filled.
International Degree VerificationInternational degrees must be evaluated by an approved member of the National Association of Credential Evaluation Services (NACES) www.naces.org/members or the Association of International Credential Evaluators (AICE) https://aice-eval.org/endorsed-members. Candidates are responsible for all evaluation expenses. Completed evaluations do not guarantee employment and are subject to approval by Broward County Human Resources.
Description Benefits Questions REQUIREMENTS AND PREFERENCES
The Broward County Board of County Commissioners is seeking qualified candidates for Information Technology Specialist (Database Analyst).
The Office of Regional Communications and Technology (ORCAT) is responsible for the County’s 911 program and all technology infrastructure that supports public safety communications in Broward County.
The E911 Section of the Office of Regional Communications and Technology is responsible for the implementation of lifecycle, strategic, and operational projects to enhance the overall call-handling process for over one million 911 and over eight hundred thousand non-emergency calls annually by all Public Safety Answering Points (PSAP) in Broward County. E911 supports and maintains a mission-critical environment which includes the voice network (i.e., wireless, and non-wireless), voice recording, MIS reporting and analytics, language translation services, Text to 911/call handling and processing equipment, address updates and maintenance for call routing, and support continuity of services. The E911 section is committed to providing technology solutions to enhance the call processing environment and ongoing support for high availability associated with mission-critical systems at the PSAPs. E911 has established several key projects as top priority to transition from the existing 911 call delivery and call processing infrastructure to Next Generation 911 (NG911). We are excited about our direction and transition to NG911 and would like you to join our team.
General Description
The Communications and Technology Division is seeking candidates for an Information Technology Specialist (ITS) to fulfill the role of Database Analyst. The Database Analyst will be responsible for SQL Database support, Data Analysis, Data Mining, Business Intelligence Integration and support, database design and data replication, report development and report scheduling, automatic report generation and distribution, and serve as the subject matter expert for all reporting requirements associated with the NG911 implementation. This role will lead in the design, development, testing, and implementation of databases, database interfaces, and end user reports for the Office of Regional Communications and Technology. The ITS will be required to provide database and systems support 24 X 7 as needed. Travel between the Public Safety Answering Points (PSAP) within Broward County is required. The ITS manages large scale information technology projects, works under administrative supervision, developing and implementing programs within organizational policies and reports major activities to executive level administrators through conferences and reports.
Minimum Education and Experience Requirements
Requires a Bachelor's degree from an accredited college or university with major coursework in computer science or closely related field. (One year of relevant experience may be substituted for each year of required education.)
Requires four (4) years of experience in systems analysis, systems design and/or applications programming relevant to area of assignment including related project management or closely related experience.
Special Certifications and LicensesRequires the possession and maintenance of a valid Florida E Class Driver's License
Requires the possession of or eligibility to obtain basic CJIS Security Awareness Level 4 certification.
PreferencesSix Sigma Certifications (Green Belt, Black Belt, or Master Black Belt)Experience with performing research, data analysis, and feasibility studies
Experience designing, developing, implementing and integrating business intelligence tools and performance dashboards
Experience with Crystal Reports, MiniTab, or Monarch Datawatch tools
Proficient in Microsoft SQL development
High level proficiency with Microsoft Excel
Experience with SharePoint administration
Experience with SQL Server Report Services (SSRS)
Strong communications, critical thinking, interpersonal, and presentation communication skills
Masters Degree or Higher in Computer Science, MIS, CIS, Business, or closely related field
Experience with ETL
The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.
- Assist as the liaison between the Regional Communications Operations Team, Operator, and consultants for data analytics.
- Work with management team to create a prioritized list of ORCAT reporting needs
- May supervise professional and technical personnel on assigned work teams
- Maintain backups and backup schedules across all E911 systems and databases.
- Serve as a Data Analyst for data mining, analysis, and reporting on the call processing environment
- Assist in planning, design, setup, testing and implementation of databases required for the Next Generation 911 environment
- Assist with updating all SOP documents associated with E911 databases
- Design and develop scheduled reports for exception call processing.
- Design, develop, and implement business intelligence tools and performance dashboards
- Design, develop, test, and implement interfaces to obtain data from disparate and legacy systems
- Support the existing Replicated Databases and all interfaces
- Assist with database upgrades on key application databases utilized internally
- Development of reports in SQL Server Reporting Services (SSRS)
- Assist in developing reports of Key Performance Indicators
- Write SQL queries when needed
- Become proficient and support Power BI tools and Voice Recording System (VRS) search tools.
- Serve as backup for all project activities associated with the GIS Assessment and Remediation initiatives.
- Serve as the backup liaison to agencies, carriers, customer premise equipment vendor(s), and internal County staff for the County Geospatial Routing database that will be used for Next Generation 911.
- Assist in establishing and maintaining the Geospatial Database for Broward County to ensure and maintain 98+% accuracy across the Automatic Location Information Database, MSAG Database, and the County equivalent GIS Databases
- Serve as backup for exception reporting and coordinating all remediation activities associated with the GIS Central Repository data by working with the individual agencies for timely reporting and updates.
- Responsible for designing, modeling, developing, and supporting SQL Relational Database Management Systems (RDBMS).
- Write SQL queries when needed for troubleshooting, data analysis, and interfaces
Additional Responsibilities:
- Maintains change control records to record system activity in preproduction and production environments.
- Promotes and supports replicated database changes and upgrades through Change Management;
- Assist with capacity planning and fine tuning of databases for optimal performance
- Database Lifecycle Planning
- Assist with Strategic Planning and Administration of databases.
- Maintain up-to-date system documentation in SharePoint
- Support of VIPER, ATT Voice Network, VRS Systems, On Call Alarm monitoring, Testing, and Project Support
- This position is part of the emergency activation support team that provides assistance and support to ORCAT at the Emergency Operations Center (EOC). Work Schedule may be changed depending on business need during Emergency Operations
- Performs related work as assigned.
Physical Demands
Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.
Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.
Unavoidable Hazards (Work Environment)Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken
SPECIAL INFORMATIONCompetenciesTech SavvyAnticipates and adopts innovations in business-building digital and technology applications. Is an early adopter of new technologies, technical skills, and capabilities that improve performance. Regularly experiments with and leverages technologies and tools to substantially improve performance.
Manages ComplexityMakes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Consistently looks at complex issues from many angles; obtains a rich and deep understanding; swiftly cuts to the core issue; skillfully separates root causes from symptoms.
Action OrientedTakes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Takes immediate, decisive, independent action to resolve issues or problems. Persists as needed. Quickly and consistently identifies and pursues beneficial new opportunities.
Plans and AlignsPlans and prioritizes work to meet commitments aligned with organizational goals. Outlines clear plans that put actions in a logical sequence; conveys some time frames. Aligns own work with relevant workgroups. Takes some steps to reduce bottlenecks and speed up the work.
Optimizes Work ProcessesKnows the most effective and efficient processes to get things done, with a focus on continuous improvement. Pays close attention to a variety of metrics and benchmarks; determines both major and subtle ways to optimize processes. Swiftly resolves process breakdowns; takes steps to ensure that problems do not recur.
Courage Steps up to address difficult issues, saying what needs to be said. Shares own ideas and points of view openly, regardless of potential criticism or risk; shows conviction when faced with adversity and challenges; raises difficult topics to be sure they are addressed.
Self-DevelopmentActively seeks new ways to grow and be challenged using both formal and informal development channels. Demonstrates a strong commitment to development by regularly practicing and applying new knowledge and skills; is quick to share new learning with others. Creates a thorough, detailed development plan.
County Core ValuesAll Broward County employees strive to demonstrate the County's four core behavioral competencies.Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.Customer focus: Building strong customer relationships and delivering customer-centric solutions.Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.Values differences: Recognizing the value that different perspectives and cultures bring to an organization.
Americans with Disabilities Act (ADA) ComplianceBroward County is an Equal Opportunity Employer committed to inclusion. Broward County is committed to providing equal opportunity and reasonable accommodations to qualified persons with disabilities. We support the hiring of people with disabilities; therefore, if you require assistance due to a disability, please contact the Professional Standards Section in advance at 954-357-6500 or email Profstandards@broward.org to make an accommodation request.
Emergency Management ResponsibilitiesNote: During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.
County-wide Employee ResponsibilitiesAll Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Employee Code of Ethics, gift, and conflict of interest policies.
All Broward County employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.
Broward is a dynamic county that offers an exciting, stable career with incredible employee benefits such as 11 annual holidays, accrued annual/vacation and sick leave, FRS retirement, $50,000 of free life insurance, training and development, and participation eligibility in a deferred compensation (457) plan with a match up to $2,600. In addition, Broward County offers 2 health plans, a High Deductible Health Plan (HDHP) with a County-funded Health Savings Account (HSA), and a Consumer Driven Health plan (CDH), Dental insurance, Vision insurance and Section 125 Flexible spending accounts for Medical Expenses and Dependent Care. Part-time 20+ benefit eligible employees receive the benefits described above at a reduced amount. Additional information about Broward County Benefits.
01 What is your highest level of education obtained from an accredited college or university with major coursework in computer science or closely related field? No Degree Associate's Degree Bachelor's Degree Master's Degree Doctorate 02 How many years of experience have you obtained in systems analysis, systems analysis, systems design, procurement and/or programming relevant to E911 systems such as Phone Systems, Voice/VoIP Networks, Voice Recording Systems, and Information Systems? Less than 4 years 4 - 5 years 6 - 7 years 8 or more years 03 Do you possess any of the following certifications? Select all that apply. SQL Server or Oracle Database Certification Six Sigma Yellow, Green, or Black Belt Certification in Java, .Net Development, or C# Certifications in Voice and/or Data Networks Emergency Number Professional (ENP) Project Management Professional (PMP) 04 Do you possess any other certifications not listed above? If none, enter N/A. 05 Please indicate if you possess at least four years of experience in design and implementation or utilization of any of the following areas? Please indicate your years of experience for each item listed. -Dashboards -Data warehouse -Business Intelligence and Business Analytics Engines -Graphical User Interface -Interfaces using ETL -Crystal, Monarch, or some other reporting tool -Statistical Data Analysis and Methods (e.g. Standard Deviation, Mean, etc.) 06 Describe your Database Analyst skills and experience that would make you successful in gathering user reporting requirements, data mining and analytics, developing dashboards and reports, scheduling reports for automatic running and distribution. 07 Provide an example of a project in which you were responsible for interface development using ETL or some other tool. 08 Describe a statistical analysis or data analysis project where you were responsible for collecting the data, analyzing the data, and drawing conclusions or inferences. 09 How many years of experience have you obtained with each of the following development areas? Please indicate your years of experience for each item listed. -SQL Programming - Oracle Database - SQL Database Setup - Setting up Data Replication - Writing Shell Scripts - Java, Net, or C# development - SQL Database Tuning - ETL ProcessRequired Question
Employer Broward County Address 115 S. Andrews Ave.Fort Lauderdale, Florida, 33301-4800 Phone (954) 831-4000
Website http://www.broward.org/careers REQUIREMENTS AND PREFERENCES
The Broward County Board of County Commissioners is seeking qualified candidates for Information Technology Specialist (Database Analyst).
The Office of Regional Communications and Technology (ORCAT) is responsible for the County’s 911 program and all technology infrastructure that supports public safety communications in Broward County.
The E911 Section of the Office of Regional Communications and Technology is responsible for the implementation of lifecycle, strategic, and operational projects to enhance the overall call-handling process for over one million 911 and over eight hundred thousand non-emergency calls annually by all Public Safety Answering Points (PSAP) in Broward County. E911 supports and maintains a mission-critical environment which includes the voice network (i.e., wireless, and non-wireless), voice recording, MIS reporting and analytics, language translation services, Text to 911/call handling and processing equipment, address updates and maintenance for call routing, and support continuity of services. The E911 section is committed to providing technology solutions to enhance the call processing environment and ongoing support for high availability associated with mission-critical systems at the PSAPs. E911 has established several key projects as top priority to transition from the existing 911 call delivery and call processing infrastructure to Next Generation 911 (NG911). We are excited about our direction and transition to NG911 and would like you to join our team.
General Description
The Communications and Technology Division is seeking candidates for an Information Technology Specialist (ITS) to fulfill the role of Database Analyst. The Database Analyst will be responsible for SQL Database support, Data Analysis, Data Mining, Business Intelligence Integration and support, database design and data replication, report development and report scheduling, automatic report generation and distribution, and serve as the subject matter expert for all reporting requirements associated with the NG911 implementation. This role will lead in the design, development, testing, and implementation of databases, database interfaces, and end user reports for the Office of Regional Communications and Technology. The ITS will be required to provide database and systems support 24 X 7 as needed. Travel between the Public Safety Answering Points (PSAP) within Broward County is required. The ITS manages large scale information technology projects, works under administrative supervision, developing and implementing programs within organizational policies and reports major activities to executive level administrators through conferences and reports.
Minimum Education and Experience Requirements
Requires a Bachelor's degree from an accredited college or university with major coursework in computer science or closely related field. (One year of relevant experience may be substituted for each year of required education.)
Requires four (4) years of experience in systems analysis, systems design and/or applications programming relevant to area of assignment including related project management or closely related experience.
Special Certifications and LicensesRequires the possession and maintenance of a valid Florida E Class Driver's License
Requires the possession of or eligibility to obtain basic CJIS Security Awareness Level 4 certification.
PreferencesSix Sigma Certifications (Green Belt, Black Belt, or Master Black Belt)Experience with performing research, data analysis, and feasibility studies
Experience designing, developing, implementing and integrating business intelligence tools and performance dashboards
Experience with Crystal Reports, MiniTab, or Monarch Datawatch tools
Proficient in Microsoft SQL development
High level proficiency with Microsoft Excel
Experience with SharePoint administration
Experience with SQL Server Report Services (SSRS)
Strong communications, critical thinking, interpersonal, and presentation communication skills
Masters Degree or Higher in Computer Science, MIS, CIS, Business, or closely related field
Experience with ETL
The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.
- Assist as the liaison between the Regional Communications Operations Team, Operator, and consultants for data analytics.
- Work with management team to create a prioritized list of ORCAT reporting needs
- May supervise professional and technical personnel on assigned work teams
- Maintain backups and backup schedules across all E911 systems and databases.
- Serve as a Data Analyst for data mining, analysis, and reporting on the call processing environment
- Assist in planning, design, setup, testing and implementation of databases required for the Next Generation 911 environment
- Assist with updating all SOP documents associated with E911 databases
- Design and develop scheduled reports for exception call processing.
- Design, develop, and implement business intelligence tools and performance dashboards
- Design, develop, test, and implement interfaces to obtain data from disparate and legacy systems
- Support the existing Replicated Databases and all interfaces
- Assist with database upgrades on key application databases utilized internally
- Development of reports in SQL Server Reporting Services (SSRS)
- Assist in developing reports of Key Performance Indicators
- Write SQL queries when needed
- Become proficient and support Power BI tools and Voice Recording System (VRS) search tools.
- Serve as backup for all project activities associated with the GIS Assessment and Remediation initiatives.
- Serve as the backup liaison to agencies, carriers, customer premise equipment vendor(s), and internal County staff for the County Geospatial Routing database that will be used for Next Generation 911.
- Assist in establishing and maintaining the Geospatial Database for Broward County to ensure and maintain 98+% accuracy across the Automatic Location Information Database, MSAG Database, and the County equivalent GIS Databases
- Serve as backup for exception reporting and coordinating all remediation activities associated with the GIS Central Repository data by working with the individual agencies for timely reporting and updates.
- Responsible for designing, modeling, developing, and supporting SQL Relational Database Management Systems (RDBMS).
- Write SQL queries when needed for troubleshooting, data analysis, and interfaces
Additional Responsibilities:
- Maintains change control records to record system activity in preproduction and production environments.
- Promotes and supports replicated database changes and upgrades through Change Management;
- Assist with capacity planning and fine tuning of databases for optimal performance
- Database Lifecycle Planning
- Assist with Strategic Planning and Administration of databases.
- Maintain up-to-date system documentation in SharePoint
- Support of VIPER, ATT Voice Network, VRS Systems, On Call Alarm monitoring, Testing, and Project Support
- This position is part of the emergency activation support team that provides assistance and support to ORCAT at the Emergency Operations Center (EOC). Work Schedule may be changed depending on business need during Emergency Operations
- Performs related work as assigned.
Physical Demands
Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.
Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.
Unavoidable Hazards (Work Environment)Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken
SPECIAL INFORMATIONCompetenciesTech SavvyAnticipates and adopts innovations in business-building digital and technology applications. Is an early adopter of new technologies, technical skills, and capabilities that improve performance. Regularly experiments with and leverages technologies and tools to substantially improve performance.
Manages ComplexityMakes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Consistently looks at complex issues from many angles; obtains a rich and deep understanding; swiftly cuts to the core issue; skillfully separates root causes from symptoms.
Action OrientedTakes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Takes immediate, decisive, independent action to resolve issues or problems. Persists as needed. Quickly and consistently identifies and pursues beneficial new opportunities.
Plans and AlignsPlans and prioritizes work to meet commitments aligned with organizational goals. Outlines clear plans that put actions in a logical sequence; conveys some time frames. Aligns own work with relevant workgroups. Takes some steps to reduce bottlenecks and speed up the work.
Optimizes Work ProcessesKnows the most effective and efficient processes to get things done, with a focus on continuous improvement. Pays close attention to a variety of metrics and benchmarks; determines both major and subtle ways to optimize processes. Swiftly resolves process breakdowns; takes steps to ensure that problems do not recur.
Courage Steps up to address difficult issues, saying what needs to be said. Shares own ideas and points of view openly, regardless of potential criticism or risk; shows conviction when faced with adversity and challenges; raises difficult topics to be sure they are addressed.
Self-DevelopmentActively seeks new ways to grow and be challenged using both formal and informal development channels. Demonstrates a strong commitment to development by regularly practicing and applying new knowledge and skills; is quick to share new learning with others. Creates a thorough, detailed development plan.
County Core ValuesAll Broward County employees strive to demonstrate the County's four core behavioral competencies.Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.Customer focus: Building strong customer relationships and delivering customer-centric solutions.Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.Values differences: Recognizing the value that different perspectives and cultures bring to an organization.
Americans with Disabilities Act (ADA) ComplianceBroward County is an Equal Opportunity Employer committed to inclusion. Broward County is committed to providing equal opportunity and reasonable accommodations to qualified persons with disabilities. We support the hiring of people with disabilities; therefore, if you require assistance due to a disability, please contact the Professional Standards Section in advance at 954-357-6500 or email Profstandards@broward.org to make an accommodation request.
Emergency Management ResponsibilitiesNote: During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.
County-wide Employee ResponsibilitiesAll Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Employee Code of Ethics, gift, and conflict of interest policies.
All Broward County employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.
Broward is a dynamic county that offers an exciting, stable career with incredible employee benefits such as 11 annual holidays, accrued annual/vacation and sick leave, FRS retirement, $50,000 of free life insurance, training and development, and participation eligibility in a deferred compensation (457) plan with a match up to $2,600. In addition, Broward County offers 2 health plans, a High Deductible Health Plan (HDHP) with a County-funded Health Savings Account (HSA), and a Consumer Driven Health plan (CDH), Dental insurance, Vision insurance and Section 125 Flexible spending accounts for Medical Expenses and Dependent Care. Part-time 20+ benefit eligible employees receive the benefits described above at a reduced amount. Additional information about Broward County Benefits.
01 What is your highest level of education obtained from an accredited college or university with major coursework in computer science or closely related field? No Degree Associate's Degree Bachelor's Degree Master's Degree Doctorate 02 How many years of experience have you obtained in systems analysis, systems analysis, systems design, procurement and/or programming relevant to E911 systems such as Phone Systems, Voice/VoIP Networks, Voice Recording Systems, and Information Systems? Less than 4 years 4 - 5 years 6 - 7 years 8 or more years 03 Do you possess any of the following certifications? Select all that apply. SQL Server or Oracle Database Certification Six Sigma Yellow, Green, or Black Belt Certification in Java, .Net Development, or C# Certifications in Voice and/or Data Networks Emergency Number Professional (ENP) Project Management Professional (PMP) 04 Do you possess any other certifications not listed above? If none, enter N/A. 05 Please indicate if you possess at least four years of experience in design and implementation or utilization of any of the following areas? Please indicate your years of experience for each item listed. -Dashboards -Data warehouse -Business Intelligence and Business Analytics Engines -Graphical User Interface -Interfaces using ETL -Crystal, Monarch, or some other reporting tool -Statistical Data Analysis and Methods (e.g. Standard Deviation, Mean, etc.) 06 Describe your Database Analyst skills and experience that would make you successful in gathering user reporting requirements, data mining and analytics, developing dashboards and reports, scheduling reports for automatic running and distribution. 07 Provide an example of a project in which you were responsible for interface development using ETL or some other tool. 08 Describe a statistical analysis or data analysis project where you were responsible for collecting the data, analyzing the data, and drawing conclusions or inferences. 09 How many years of experience have you obtained with each of the following development areas? Please indicate your years of experience for each item listed. -SQL Programming - Oracle Database - SQL Database Setup - Setting up Data Replication - Writing Shell Scripts - Java, Net, or C# development - SQL Database Tuning - ETL ProcessRequired Question
Employer Broward County Address 115 S. Andrews Ave.Fort Lauderdale, Florida, 33301-4800 Phone (954) 831-4000
Website http://www.broward.org/careers