NY HELP Yes Agency Attorney General, Office of the Title Information Technology Specialist (ITS) 3 (NY HELPS) Occupational Category I.T. Engineering, Sciences Salary Grade 23 Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF) Salary Range From $84156 to $106454 Annually Employment Type Full-Time Appointment Type Contingent Permanent Jurisdictional Class Competitive Class Travel Percentage 10% Workweek Mon-Fri Hours Per Week 37.5 Workday From 8:30 AM To 5 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? No Telecommuting allowed? Yes County Albany Street Address 10 British American Blvd City Latham State NY Zip Code 12110 Duties Description Under the direction of an Information Technology Specialist 4, SG25, the Information Technology Specialist 3, will work within the O365 Support unit of the Information Technology Operations and Infrastructure section. The incumbents primary responsibilities are managing and monitoring OAG’s O365/M365 services and infrastructure including cloud and hybrid environments. The candidate will assist with the day-to-day administration and support of all O365 productivity and collaboration tools while working with agency staff and other IT teams to ensure all requests and project tasks are completed successfully and satisfactorily. Duties: • Manage and monitor OAG’s O365 services including both production and test cloud and hybrid environments. • Manage the OAG’s O365 tenants and all associated products including, but not limited to, Exchange Online, SharePoint, OneDrive, Teams, ExpressRoute, Entra Multi Factor Authentication (MFA) and other services. • Administration and monitoring of Proofpoint on Demand email filtering subscription. • Administration and monitoring of Exchange Online Protection and Advanced Threat Protection (ATP). • Administration and monitoring of O365 security policies, alerts, suspicious user activities and data loss prevention (DLP). • Administration of on-premises Exchange hybrid environment and Entra AD Connect servers. • Exchange administration tasks including, but not limited to creation of remote mailboxes, shared mailboxes, distribution lists, Groups, calendaring, mailbox access, contacts, etc. • Manage users, groups, and resources in on-premises Active Directory as well as licenses and permissions for O365 products/services. • Create and manage permissions and access for user requested SharePoint sites. • Troubleshoot and resolve issues with user email access and accounts providing timely and effective support. • Deliver support for full suite of applications within the Office 365 suite including Exchange Online OneDrive, Outlook, Teams, SharePoint, and Power Platform. • Keep abreast of the latest O365 features and updates, and ensure any actions needed to prepare for upcoming changes have been put in place. • Process O365 compliance tasks such as litigation holds/preservations/FOILs/email pulls. • Write or maintain scripts using PowerShell or Microsoft Graph API to automate or optimize O365 related tasks. • Other duties as assigned. Preferred Qualifications: • 3 years experience with O365 Administration and troubleshooting. • 2 years experience with SharePoint/OneDrive Administration and troubleshooting. • 2 years experience with Teams Administration and troubleshooting. • 3 years experience with administration of Microsoft Exchange 2016 or Exchange 2019. • Experience with Office 365, Exchange, SharePoint, PowerApps PowerShell scripts. • Experience with services such as DLP, Retention Policies, Email Encryption, and Threat Protection. • Experience configuring or synchronizing AAD connect. • Experience with configuring and troubleshooting Entra MFA. • Experience with ServiceNow modules including change control, incident management and requests. • Superior attention to detail, problem solving capabilities and multitasking skills. • Strong interpersonal and customer service skills, ability to work independently and cooperatively with various IT units. Minimum Qualifications Competitive Minimum Qualifications:You must be currently reachable on the appropriate eligible list for this title or eligible to transfer to this title under Section 52.6, 70.1, or 70.4 of the Civil Service Law.Transfers:For 52.6, 70.1 and 70.4 transfer to an Information Technology Specialist 3, salary grade (SG)-23, you must have one year of permanent competitive service in an approved title for transfer allocated to an SG-21 or above.To determine if your current Civil Service title is eligible for transfer to this title, visit the Career Mobility GOT-IT website: Career Mobility Office » GOT-IT (ny.gov)Appointments via transfer must not result in a second, consecutive transfer with an advancement of more than two Salary grades or one M-grade.This title is part of the NY HELPS Program* provided agencies have exhausted promotional lists. No exam will be required for placement under the NY HELPS program. Non-Competitive Qualifications for appointment under the New York Hiring for Emergency Limited Placement Statewide (NY HELPS) program: For appointment to an Information Technology Specialist 3 (SG-23), you must have:1. Five years of professional experience in the following computer related areas: network, server, storage, and systems management; telecommunications, IT customer support and training; computer installation, diagnosis, and repair; technical writing; computer security; knowledge management; database administration, design, and management; internet/intranet development, design, and maintenance; information technology project management; design and development of geographic information systems or computer aided drafting applications; computer programming; business/systems analysis; program design; or program testing.OR2. A bachelor's degree in any field including or supplemented by 15 semester credit hours in computer science and two years of experience; or a bachelor's or higher-level degree in any field and three years of experience; or an associate degree with 15 semester credit hours in a computer science field and four years of experience.For appointment to an Information Technology Specialist 3 Programming (SG-23), you must have:1. Five years of professional experience in computer programming which must have involved the planning, configuration, testing, implementation, and/or management of the systems environment that supports the organization's information technology architecture and business needs.OR2. A bachelor's degree in any field including or supplemented by 15 semester credit hours in computer science with at least 9 semester credit hours in programming languages and two years of experience in computer programming; or a bachelor's or higher level degree in any field and three years of experience in computer programming; or an associate degree with 15 semester credit hours in programming languages and four years of experience in computer programming. Additional Comments Careers with the State offer multiple benefits including paid vacation leave (13+ days per year), sick leave, paid State holidays off, health insurance including vision & dental, entry into the NYS retirement (pension) system, education and training, eligibility for public student loan forgiveness, and job stability with promotional opportunities. Workplace flexibilities include multiple options for employees including telecommuting (up to two days per week) and alternative work schedules. Candidates from diverse backgrounds are encouraged to apply. The OAG is an equal opportunity employer and is committed to workplace diversity.For new State employees appointed to graded positions, the annual salary is the hiring rate (beginning of the Salary Range) of the position. Promotion salaries are calculated by the NYS Office of the State Comptroller in accordance with NYS Civil Service Law, OSC Payroll rules and regulations and negotiated union contracts. Some positions may require additional credentials or a background check to verify your identity. Name Human Resources Management Bureau Telephone 518-776-2500 Fax Email Address hr.recruitment@ag.ny.gov Address Street Office of the Attorney General, Human Resources Managment Bureau The Capitol City Albany State NY Zip Code 12224 Notes on Applying Please send your cover letter and resume that includes a statement on how you meet the minimum qualifications for the position to HR.Recruitment@ag.ny.gov. Please include Vacancy ID # 181680 for prompt routing and review. For more information about the OAG, please visit our website: www.ag.ny.gov.