Information Technology Technician Trainee (40 Hour) Office/On-Site Recruitment # 250206-7600FR-001 Location Hartford, CT Date Opened 2/14/2025 12:00:00 AM Salary $59,315 - $74,291/year Job Type Open to the Public Close Date 2/24/2025 11:59:00 PM Go Back Apply View Benefits (https://www.jobapscloud.com/CT/jobs/?b=Benefits) + + + + Introduction The State of Connecticut (https://portal.ct.gov/) , Department of Administrative Services (DAS) (https://portal.ct.gov/das) , Bureau of Information Technology Solutions (BITS), is seeking to fill two (2) anticipated Information Technology Technician Trainee (https://www.jobapscloud.com/CT/specs/classspecdisplay.asp?ClassNumber=7600FR&LinkSpec=RecruitNum2&R1=&R3=) positions where the ideal candidates would have experience with help desk ticketing or change management, providing customer service verbally and in writing, responding to requests, and completing reports. WHAT WE CAN OFFER YOU + Visit our new State Employee Benefits Overview (https://www.jobapscloud.com/CT/jobs/?b=Benefits) page! + Work at a Forbes-recognized company! Connecticut is proud to be featured on both America's Best Employers by State and Best Employers for New Grads in 2024. With our dynamic job market and commitment to fostering a thriving workforce, Connecticut stands out as a top destination for both seasoned professionals and fresh graduates seeking to launch their careers. + Professional growth and development opportunities + A healthy work/life balance (https://www.youtube.com/watch?v=y6n9M1Qd5fo) to all employees PROMOTIONAL OPPORTUNITY Incumbents in this class will be eligible for promotion to the target class of Information Technology Technician (https://www.jobapscloud.com/CT/specs/classspecdisplay.asp?ClassNumber=7602FR&LinkSpec=RecruitNum2&R1=&R3=) without further competitive examination after successful completion of the one (1) year training program. POSITION HIGHLIGHTS + Sunday - Wednesday 8:30 PM - 7:00 AM OR Wednesday - Saturday 8:30 AM - 7:00 PM + Full-time (40 hours per week) + Location: Hartford, CT + Office/on-site work environment + The incumbents may be required to travel to and access various State of Connecticut IT facilities as needed. View the video below to learn what it's like to be part of this innovative BITS team! Selection Plan FOR ASSISTANCE IN APPLYING: Check out our Applicant Tips on How to Apply! Need more resources? Visit our Applicant Reference Library (https://portal.ct.gov/das/home/services-for-state-employees/statewide-human-resources/applicant-reference-library?language=en\_US) for additional support throughout the recruitment process. BEFORE YOU APPLY: + Meet Minimum Qualifications: Ensure you meet the Minimum Qualifications listed on the job opening by the job closing date. You must specify your qualifications on your application. The minimum experience and training requirements listed must be met by the close date on the job opening, unless otherwise specified. + Educational Credits: List your earned credits and degrees from accredited institutions accurately on your application. To receive educational credits towards qualification, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the contact listed below. + Resume Policy: Per Public Act 21-69 (https://www.cga.ct.gov/2021/act/pa/pdf/2021PA-00069-R00SB-00056-PA.pdf) , resumes are not accepted during the initial application process. As the recruitment process progresses, candidates may be required to submit additional documentation to support their qualification(s) for this position. This documentation may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the request and discretion of the hiring agency. + Preferred Shift/Location: Select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift. + Timely Submission: All application materials must be received by the job posting deadline. You will be unable to make revisions once you officially submit your application to the State. Late submissions are rarely accepted, with exceptions only for documented events that incapacitate individuals during the entire duration of the job posting. Request exceptions by emailing DAS.SHRM@ct.gov. + Salary Calculations: For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other. + Note: The only way to apply to this posting is via the ‘Apply’ or ‘Apply Online’ buttons on the official State of Connecticut Online Employment Center job posting. AFTER YOU APPLY: + Referral Questions: This posting may require completion of additional Referral Questions (RQs), which must be completed by the questionnaire’s expiration date. If requested, RQs can be accessed via an email sent to you after the job close date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). + Prepare For An Interview: Interviews are limited to those whose experience and training are most aligned with the role. To prepare, review this helpful Interview Preparation Guide to make the best impression! + Stay connected! Log in daily to your JobAps Personal Status Board to track your status and check email (including spam/junk folders) for updates and tasks. + The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class. + Note: This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State employees, available at www.ct.gov/ethics. QUESTIONS? WE’RE HERE TO HELP: Due to high volume, we are unable to confirm receipt or provide status updates directly. For recruitment updates, please check your Personal Status Board and review our Frequently Asked Questions. If you have additional questions about the recruitment process, reach out to Frank DeCusati at frank.decusati@ct.gov. Join the State of Connecticut and take your next career step with confidence! PURPOSE OF JOB CLASS (NATURE OF WORK) In a state agency information systems environment this class is accountable for receiving on the job training in performing basic technical work involving help desk functions, user support and assisting in application support. EXAMPLES OF DUTIES + Monitoring network performance and troubleshooting issues; + Collaborating and communicating with vendors and user/client community to resolve network problems; + Supporting batch job monitoring and scheduling tasks; + Providing technical support through help desk tools like BMC Helix or Footprints within a 24x7 operational environment; + Reporting and documenting network incidents and resolutions; + Assisting with change control processes in an enterprise-scale IT environment; + Helping maintain data center power and cabling infrastructure; + Gaining hands-on experience with network and IT facilities operations and systems; + Performing related duties as required. (https://www.jobapscloud.com/CT/specs/classspecdisplay.asp?ClassNumber=7600FR&LinkSpec=RecruitNum2&R1=&R3=) KNOWLEDGE, SKILL AND ABILITY + Knowledge of + functioning and use of information systems; + major concepts and terms used in the information technology profession; + Skills + interpersonal skills; + logic and analytical skills; + Ability to + prepare and maintain accurate records; + prepare written materials and reports; + follow oral and written instructions. MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE Two (2) years of experience in computer operations support or another computer related support area. MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED College training in management information systems, computer science, electrical engineering or information technology related area may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of two (2) years. PREFERRED QUALIFICATIONS + Experience or training in Network Operations or as a Liaison communicating with vendors to resolve issues + Experience or training in network monitoring with enterprise-scale tools and batch monitoring using scheduling platform tools + Experience or training with Help Desk ticketing or Change Management + Experience or training with circuit ordering or network equipment configuration + Experience or training with racking equipment in a computer equipment rack Conclusion AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities. ACKNOWLEDGEMENT As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all inclusive of every task and/or responsibility. Click on a link below to apply for this position: Fill out the Supplemental Questionnaire and Application NOW using the Internet. Apply Online