Employment TypePermanent

Closing Date7 Mar 2025 11:59pm

Job TitleInfraCo Delivery Officer

Job Summary

Job Description

About the job

We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.
 
This includes making Telstra the place you want to work.
 
For you, that means a having career that grows with you, and working with a team powered by human connection that prioritises well-being and choice.

Here's what you can expect from us

Flexible working. Wherever you live, choose where, when, and how you work so you can be at your best.There when life happens. From Gender Affirmation Leave to Telstra's Additional Leave Day, we give you time to spend away from work when you need it most.Pay for performance. We recognize outstanding contributions through our generous incentive programs.Parental Leave. A gender-equal policy for parents so you can choose how and when you take your leave (16 weeks full pay or 32 weeks half pay). Receive superannuation contributions on paid and unpaid parental leave.Unlimited learning. Level up your credentials with access to 17,000 learning programs. Learn 'on the job' and achieve university credits toward degrees and Master's programs.Global presence. With a global presence across 22 countries, there are many opportunities to work where we do business.Extra perks. Receive 25% off Telstra products and services, plus unlock exclusive discounts from over 240 brands and partners.

What is the focus of the role?

The InfraCo Delivery Officer will work with the InfraCo Delivery Specialist to ensure the Design , Construct, and Operate & Manage teams are positioned to meet customer commitments.

Key Accountabilities

Service Delivery Coordination

Support the Delivery Specialist where required in:monitoring, checking and scheduling incoming work to deliver required customer and business outcomessolving design or field coordination or administration issues as they arisecoordinating construction and commissioning teams to minimise customer impact and improve the service experienceconfirming and organising activation taskscoordinating and solving material shortfallsresponding to issues and escalations from Front of House representatives and internal sources

Contractor Engagement

Integrated Planning and Contracting (IPAC) administrationRelease orders to ContractorsAdministration of Build Cost Direct (BCD) ordersMonitor withdrawn orders; withdraw all relevant BCD Orders and inform contractor to complete order to logical pointCoordinate contractor site accessesSupport the Delivery Specialist in coordinating issues and escalations from contractors

Quality of work.

Create Hazard notices where requiredSupport the Delivery Specialist in ensuring all projects are completed within scope and contribute to customer advocacy, monitor contracted time, quality, cost of orders while maintaining network integrity at all timesEnsure key operating systems and databases are maintained in line with current processes and procedures and quality principles.

Meeting team performance targets.

Monitor orders and take action to ensure they meet their specified performance targetsIdentify roadblocks that may impact the performance of individuals and either resolve or escalate as appropriateAid in the delivery of Customer Service Quality outcomes

Building Relationships

Establish, maintain and build effective working relationships with peer groups and key internal stakeholdersAttend team briefs with Design and Construction team membersMaintain agreed external stakeholders relationships relevant to the achievement of business objectives

Key Skills

Knowledge of design, construction and assurance quality, processes and procedures. In particular; Site Assessment and panel contractor engagement administration activities. Proficient in Heath, Safety, and Environmental requirements of the work being conducted.Proficient use of MS Office, including Outlook, Word, Excel and PowerBi. A working understanding of all major Network databases involved in the Design, Construction and ongoing maintenance of services.Able to solve problems with effective solutions, probes all sources for answers.Exceptional communications skills including numeracy and literacy, especially when engaging with customers and staff members in regards to the delivery of customer service .Ability to deliver orders in a timely manner while conforming to all technical, quality and budgetary and cycle time requirements.

We encourage applications from people of all abilities and backgrounds - including Aboriginal and Torres Strait Islander peoples, the LGBQTI+ community, linguistically diverse, and people living with disability. When you apply, you can choose to note the pronouns you use and /or any reasonable adjustments needed to take part equitably during the interview process. Visit
 www.telstra.com.au/careers/diversity-and-inclusion or email us at noting your preferred method of contact