As an Infrastructure Architect, you will be responsible for ensuring the reliability, scalability, and efficiency of the platform and infrastructure supporting our Cloud and On-prem Contact Center solutions. You will work collaboratively within a cross-functional Agile team to drive continuous improvement and innovation.

 

You Will

Understand cloud architecture principles, including Cloud Contact Center Technologies. Work with cloud service providers such as AWS and Azure. Familiarize with major cloud contact center platforms like Amazon Connect and Genesys. Grasp PSTN telephony and VoIP technologies from service providers like BT and Orange. Integrate CRM applications and APIs with contact center solutions. Integrate various third-party applications with a contact center platform. Apply security best practices in cloud contact center environments. Manage identity and access, designing sign-on processes with cloud applications, with knowledge of Azure EntraID. Utilize basic DevOps and Automation knowledge. Apply basic knowledge and experience with Infrastructure as Code. Understand data storage solutions in the cloud. Comprehend end-to-end data flow in contact center platforms. Collaborate with Agile Squad members and Service Providers to ensure alignment between platform capabilities and business requirements. Use analytics tools and reporting for insights. Troubleshoot and resolve complex technical issues related to Cloud Contact Center implementations. Write technical documentation, including Service Specifications and High and Low-Level design documents. Provide solutions optimized for performance, reliability, scalability, and security of a contact center environment. Utilize working knowledge of Agile methodologies and tools. Communicate and collaborate effectively with Agile Squad members to ensure alignment between platform capabilities and business requirements.

Your Skills

Strong understanding of cloud architecture principles and Cloud Contact Center Technologies. Experience with AWS and Azure cloud service providers. Familiarity with major cloud contact center platforms (e.g., Amazon Connect, Genesys). Understanding of PSTN telephony and VoIP technologies. Experience with CRM applications and API integration. Knowledge of security best practices in cloud environments. Experience with identity and access management, particularly Azure EntraID. Basic DevOps and Automation knowledge. Basic experience with Infrastructure as Code. Understanding of data storage solutions in the cloud. Experience with analytics tools and reporting. Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical stakeholders. Experience in writing technical documentation. Good knowledge of IT Networking and IT Security. Understanding of IT network architecture, including load balancing and routing.

Your benefits:

We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location) From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach

 

65603 | IT & Tech Engineering | Professional | Non-Executive | Allianz Technology | Full-Time | Permanent

 

About Allianz Technology

Allianz Technology is the global IT service provider for Allianz and delivers IT solutions that drive the digitalization of the Group. With more than 12,000 employees located in 51 countries around the globe, Allianz Technology works together with other Allianz entities in pioneering the digitalization of the financial services industry.

We oversee the full digitalization spectrum – from one of the industry’s largest IT infrastructure projects that includes data centers, networking and security, to application platforms that span from workplace services to digital interaction. In short, we deliver full-scale, end-to-end IT solutions for Allianz in the digital age.

Diversity of minds is an integral part of Allianz’ company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group.

D&I statement

Allianz Technology is proud to be an equal opportunity employer encouraging diversity in the working environment. We are interested in your strengths and experience. We welcome all applications from all people regardless of gender identity and/or expression, sexual orientation, ethnicity and cultural background, age, nationality, religion, disability, or philosophy of life.

Join us. Let´s care for tomorrow.

You. IT