About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape. 

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

Position Summary & Key Areas of Responsibility

The PS Technical Consultant III works in complex technical environments, analyzing and providing solutions to customer problems. They identify, design and develop solutions for product and system problems. They communicate with internal and external organizations to resolve problems while maintaining full ownership.

Offer input and gain knowledge as a subject matter expert on products, systems, and services

Has or can acquires basic knowledge of all currently released and supported solution(s)Knowledgeable of assigned product solution(s) and can investigate issues with minimum assistance

Design corrective action(s) and workarounds to resolve product or system problems with no known solutions.

Gather and analyze information, formulate, and test hypothesisIdentify, design, develop and validate solutionAbility to research problems with no known solutions and design solutions for identified problemsCollaborate and communicate with technical suppliers including other Software Support Engineers, Third Party Suppliers, Product Development Engineers, Solutions Managers, Professional Services, Customer technical contacts and Technical Support Specialists as appropriate; while maintaining ownership of the incidentAbility to manage multiple issues of differing stages of investigation and priority without assistance.

Actively participate in making the team a success by achieving the team objectives

Knowledge metrics and knowledge code compliance as per department objectivesProper usage of incident tracking tool (as per incident working guidelines)Productivity (as per cascaded objectives)Accurate and prompt time logging (direct and indirect)Work all incidents diligently to ensure customer satisfaction targets are achieved

Enhance organization dynamics by building and maintaining internal and external relationships

Mandatory compliance to NCR's Code of Conduct & Shared Values.Build relationships with people across a variety of functions within the organization.Relate to others in an accepting and respectful manner, regardless of their organizational level, personality, or background.Build collaboration by identifying and conveying common interests and priorities (including removing barriers and breaking down silos).Appropriately involves others in decisions and plans that affect them.

Enhance individual performance and career development by focusing on technical areas and personal skills outside current areas of expertise

Continuously develop and maintain pertinent technical knowledge and troubleshooting skillsAssess personal skills and schedule training

Basic Qualifications

Associates or Bachelor of Science degree in a discipline related to the product technology - usually electrical, mechanical, computer engineering, or computer science Or equivalent experience.3-5 years of related business experienceKnowledge of project management methodologies and toolsDemonstrated financial/analytical/planning skills gained through formal education, certification, and work experienceStrong technical or functional expertiseExcellent written and oral communication skillsExcellent leadership skillsExcellent reporting skillsAble to make appropriate and timely decisions with minimum upper management involvementExperienced in directing the work of others either directly or indirectly through project plansUS Citizenship required

Preferred Product Background and Knowledge

Proficiency in Microsoft Office ProductsMicrosoft Server 2016 and aboveMicrosoft SQL Server 2016 and aboveNetwork ports and protocolsNetworking in a windows environmentLinux OSFamiliarity with cloud platforms like Azure, AWS, or Google Cloud.Proficiency in Windows PC image generation tools

Preferred Qualifications

Security + certificationAbility to get Public Trust security clearance

Salary Range:

$87,840.00 - $131,760.00

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Full time employee benefits include:

Medical Insurance

Dental Insurance

Life Insurance

Vision Insurance

Short/Long Term Disability

Paid Vacation

401k

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”