At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive.   We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One. 

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other. 

Job Description

U.S. Bank is seeking an Infrastructure Engineer with a background in the storage space as well as virtual machines for the 2nd Shift team (2pm - 11 pm CST). The preferred candidate will have knowledge and experience with scripting, storage, and backup support as well as the ability to troubleshoot, complete performance monitoring and optimization and be involved with capacity and continuity planning on the virtual side.

The candidate will also supervise and develop multi-platform converged enterprise engineering solutions targeted to meet existing, enhanced, and new platform solutions for business and infrastructure services on the virtual machine side. This person will also be responsible for understanding, supporting, and increasing efficiency via automation in the storage and backup operations environment.

In addition they will support Storage/Backup change and request activity, incident and problem management, and critical system monitoring to meet the needs of our customers. Their focus of the virtual machine side will entail the engineering and support of all the virtualized and physical servers across multiple data centers, and additionally administer the operating systems and core applications while ensuring the environment is managed to meet best practice standards and agreed service availability (SLA’s).

Responsibilities Include:

Support the troubleshooting, maintenance, and problem resolution of Vmware, Storage, and Backup systems and components

Assist with planning, execution, and control of project-relate tasks and activities.

Responsible for host and vCenter patching/upgrades.

Responsible for VM cluster maintenance activities (migrations, maintenance mode, etc), ensure cluster health.

Participate in automation of various tasks and procedures

Investigate system events and solutions for the purposes of maintaining or improving the delivery of services

Function as a SME for less experienced team members and provide internal training / documentation

Basic Qualifications
- Bachelor’s degree, or equivalent work experience
- Three to five years of relevant experience

This is a 2nd Shift position, the employee will be working from 2pm - 11 pm Central Time Monday through Friday.

Preferred Skills/Experience

Knowledge and working experience with Virtual Infrastructure (VMWare, vSAN, ESXi, vRealize Operations, SRM, NST-X, vRops)

Hardware infrastructure support (CISCO (UCSB), Dell (OME))

Storage experience with SAN and NAS (Powermax, SRDF, Pure, Brocade Switches, NetApp, Data Domain, ECS, Isilon)

Working experience with image level Backup support (Cohesity)

Hardware infrastructure support

Hands on experience supporting cloud operations in a large production environment, Cloud certifications (Azure, AWS)

Automation tools (Ansible, Python, AWX, PowerCLI, PowerShell, Linux Shell, etc)

Working knowledge of ServiceNow reporting

Data analytics, metrics and reporting utilizing ServiceNow dashboarding

Experience building Splunk dashboards and running queries

IT standards, procedures, policy

Data Network

Commitment required to work in a complex 24/7 environment

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

This is a 2nd Shift position, the employee will be working from 2pm - 11 pm Central Time Monday through Friday.

 

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

Healthcare (medical, dental, vision)

Basic term and optional term life insurance

Short-term and long-term disability

Pregnancy disability and parental leave

401(k) and employer-funded retirement plan

Paid vacation (from two to five weeks depending on salary grade and tenure)

Up to 11 paid holiday opportunities

Adoption assistance

Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS EEO poster.  

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $105,400.00 - $124,000.00 - $136,400.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.