What You'll Do As an Infrastructure Engineer in Benefits & Protection Distribution IT, you’ll assist with production, implementation, and support of new and existing technologies in our Addison, Texas office. You’ll interface with both internal and external customers, problem solving on a wide array of technical questions/issues. This team has a focus on quality of work and professionalism with both onsite and virtual collaboration. As a Member of the Team, You Will: Maintain a high level of customer service by answering business partner’s calls, emails, and instant messages. Direct interaction with business partners to identify, research, document, design solutions and resolve issues. Responsible for learning and providing contributions by understanding technical functionality, usability, design, security, and operation of supported systems. Independently research complex solutions in a fast-paced environment. Tools and technologies you may utilize in this role: Windows OS Microsoft Office Laptop/Desktop/iPad Mobile devices - iOS/Android Device Management - Microsoft Azure/Intune Citrix Workspace/Apps Principal Financial Group proprietary software Who You Are We are looking for someone with: Associate or Bachelor’s degree with a preference in a science, technology, engineering, or math related field or equivalent work experience Relevant internship or professional experience in an IT customer service, IT support or IT troubleshooting role or related experience Ability to move 30 pounds as a physical requirement of the position May be required to provide on call support; occasional domestic travel will be required, including overnight stays Salary Range Information Salary ranges below reflect targeted base salaries. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salary Range (Non-Exempt expressed as hourly; Exempt expressed as yearly) $63000 - $86100 / year Time Off Program Flexible Time Off (FTO) is provided to salaried (exempt) employees and provides the opportunity to take time away from the office with pay for vacation, personal or short-term illness. Employees don’t accrue a bank of time off under FTO and there is no set number of days provided. Pension Eligible Yes Additional Information Hours Coverage hours are 7am – 6pm CT. In-office hours are 8 am - 5 pm CT. Work Environments Due to the hands-on nature of this work, this role will be working on-site in our Addison, Texas office with the potential of future flexibility. Work Authorization/Sponsorship At this time, we're not considering candidates that need any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States. This includes, but IS NOT LIMITED TO: F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, etc. For additional information around work authorization needs please use the following links. Nonimmigrant Workers and Green Card for Employment-Based Immigrants Investment Code of Ethics For Principal Global Investors positions, you’ll need to follow an Investment Code of Ethics related to personal and business conduct as well as personal trading activities for you and members of your household. These same requirements may also apply to other positions across the organization. Experience Principal While our expertise spans the globe, we're bound by one common purpose: to foster a world where financial security is accessible to all. And our success depends on the unique experiences, backgrounds, and talents of our employees – individually and all of us together. Explore our core values, benefits and why we’re an exceptional place to grow your career. Principal is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Posting Window We will accept applications for 3 full days following the Original Posting Date, after which the posting may remain open or be removed based upon applications received. If we choose to post the job again, we will accept additional applications for at least 1 full day following the Most Recently Posted Date. Please submit applications in a timely manner as there is no guarantee the posting will be available beyond the applicable deadline. Original Posting Date 10/29/2024 Most Recently Posted Date 10/29/2024