You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Focus

Contributes to analysis of business, application, and technical infrastructure requirements. Supports the design, build, improvement and integration of infrastructure required to support the business portfolio or infrastructure platform in terms of robustness, scalability, availability and efficiency. Supports initiatives that deliver workable end-to-end infrastructure solutions that enforce to Technology standards.

Organizational Context

Entry-level experienced hire, member of a product engineering or delivery and integration team reporting to a Senior Infrastructure Engineer, Engineering Director or Director of Technical Delivery.

Key Responsibilities

·   Performs core technical aspects to supports infrastructure implementations, deployments and technologies related to dynamic infrastructure platforms

·   Participates in current state system analysis, requirements gathering, and documentation

·   Supports configuration and implementation deployments

·   Contributes to the creation of technical design/implementation documentation

·   Supports requirements understanding and issue resolution throughout the project life cycle

·   Participates in troubleshooting capacity and availability issues, various moves/adds/changes, server software installation and configuration

·   Participates in test planning and execution

·   Work with project teams to prepare components for production

·   Provide support for ongoing platform infrastructure availability

·   Works on prioritized/assigned features for ongoing sprints

Scope of Impact/Influence

·   Accountable to team for completing work you’re leading and deliverables as agreed upon

·   Accountable to team for delivery of quality work

Education & Experience

Up to 4 years of experience with systems analysis/programming, incorporating: design methodology, Infrastructure operations support or engineering

·   Experience with a variety of software languages, operating systems, or network protocols

·   Bachelor’s Degree in computer science, computer engineering, or related field required

Knowledge/Skills

·   Specific technical knowledge in one or more of the following areas: VMWare, Unix, Citrix, Linux, Solaris, Windows, Z/OS, Junos, IOS, etc

·   Specific knowledge of one or more of the following: infrastructure and server theories, principles, and concepts, application infrastructure and standards, networking fundamentals, storage management (i.e. SAN) design and support, databases (i.e. IMS, DB2, SQL Server, Oracle, MySQL, MS Access, etc.), middleware technologies (i.e. WebSphere)

·   Understanding of software defined networking, automation and orchestration

·   Core understanding of the core tools used in the planning, analyzing, crafting, building, testing, configuring and maintaining of assigned application(s)

·   Core knowledge of platform delivery methodology (Agile, Scrum, Agile XP, Test-Driven Development, Waterfall, etc.)

·   Experience with third party application packaging a plus

·   Experience with Win OS, SCCM, MECM and corp app store a plus

·   Experience with Windows patching process and troubleshooting a plus

Technology Core Competencies

· Adaptive Communication

· Agile Practices

· Industry and Company Knowledge

· Organizational Change Management

· Technical Acumen

· Technology Industry Trends

Game Changers

· Adaptability

· Collaboration & Teamwork

· Continuous Improvement

· Courage

· Curiosity

· Ingenuity

· Servant Leadership

· Tenacity

Role Core Competencies

Technical

·       System/Platform Domain Knowledge

·       Systems Installation/Decommissioning

·       Testing

Functional

·       Change Management

·       IT infrastructure

Leadership

·       Analytical Thinking

Business

·       Documentation & Technical Writing

·       Problem Solving

 

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries  Bonus incentives  Support for financial-well-being and retirement  Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  Generous paid parental leave policies (depending on your location)  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.