Infrastructure Engineering Advisor (Operations)

Position Overview

We are seeking a skilled Operations Engineer to oversee and optimize our technical Azure Cloud infrastructure and operational processes. In this role, you’ll be reporting to the DevOps Manager and be part of the DevOps team. You'll be responsible for maintaining system reliability, implementing monitoring solutions, and driving operational excellence. The ideal candidate will combine strong technical expertise with a data-driven approach to problem-solving, focusing on system performance, availability, and efficiency. You'll work closely with DevOps, QA, and development teams to ensure smooth operations while implementing automation and best practices to improve system reliability and reduce manual intervention.

The Operations Engineer will play a crucial role in:

Implementing and maintaining monitoring and alerting mechanismsDriving incident response and resolutionDeveloping and tracking operational metrics

Key Responsibilities

Monitor system performance, availability, and reliability using tools like Dynatrace, Grafana, Azure Dashboards, App Insights, and Azure MonitoringProactively identify, report, and troubleshoot operational issuesConduct root cause analysis and implement preventive corrective actionsAutomate routine tasks, deployments, and operational workflowsContinuously optimize system performance, resource utilization, and processesDocument system configurations and operational proceduresGenerate regular performance and operational metrics reportsCollaborate with DevOps, Software Engineering, and support teams to enhance system reliabilityCommunicate effectively during incidents and project updatesDefine, implement, and monitor key performance indicators (KPIs) and service level indicators (SLIs)Develop and implement measurement strategies for continuous improvementParticipate in Agile Scrum ceremonies

Required Qualifications

Proven experience in Operations, Systems, or DevOps rolesProficiency with Azure cloud and cloud infrastructureLinux and Windows administration skills with scripting abilitiesStrong understanding of network infrastructure and security principlesExpertise in metrics collection, analysis, and visualizationKnowledge of release management and deployment processesExperience with container orchestration systems (Kubernetes and Helm)Excellent communication skills, able to explain complex technical concepts to diverse audiences

Preferred Qualifications

Experience with Prisma Cloud securityKnowledge of High Availability/Disaster Recovery (HA/DR) and Resiliency principlesFamiliarity with CI/CD tools (GitLab, Azure DevOps, GitHub)Understanding of microservices architecture and cloud best practicesProficiency with containerization technologies (Kubernetes, Azure containers, Docker)Experience with Infrastructure as Code using Terraform

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.