**Introduction** We are seeking an experienced Infrastructure Specialist with a strong background in ServiceNow to join our dynamic team. The ideal candidate will have 3-5 years of experience in managing and optimizing ServiceNow instances, as well as a solid understanding of IT service management principles. Responsibilities: * Manage and maintain our ServiceNow platform, ensuring high availability, performance, and security. * Implement and configure ServiceNow modules such as Service Management, IT Operations Management, and ITOM Discovery to meet business needs. * Collaborate with cross-functional teams to identify opportunities for improving IT service delivery through ServiceNow. * Troubleshoot and resolve complex issues within the ServiceNow environment. * Monitor system performance and implement upgrades, patches, and enhancements as needed. * Ensure all ServiceNow configurations align with ITIL best practices and organizational standards. * Provide training and support to end-users on ServiceNow functionalities. * Participate in the development and execution of disaster recovery and business continuity plans. * Contribute to the continuous improvement of ServiceNow instance and related processes. **Your role and responsibilities** We are seeking an experienced Infrastructure Specialist with a strong background in ServiceNow to join our dynamic team. The ideal candidate will have 3-5 years of experience in managing and optimizing ServiceNow instances, as well as a solid understanding of IT service management principles. Responsibilities: * Manage and maintain our ServiceNow platform, ensuring high availability, performance, and security. * Implement and configure ServiceNow modules such as Service Management, IT Operations Management, and ITOM Discovery to meet business needs. * Collaborate with cross-functional teams to identify opportunities for improving IT service delivery through ServiceNow. * Troubleshoot and resolve complex issues within the ServiceNow environment. * Monitor system performance and implement upgrades, patches, and enhancements as needed. * Ensure all ServiceNow configurations align with ITIL best practices and organizational standards. * Provide training and support to end-users on ServiceNow functionalities. * Participate in the development and execution of disaster recovery and business continuity plans. * Contribute to the continuous improvement of ServiceNow instance and related processes. **Required technical and professional expertise** Qualifications: * Bachelor's degree in Computer Science, Information Technology, or a related field. * 3-5 years of professional experience as a ServiceNow Infrastructure Specialist or similar role. * Proven expertise in ServiceNow platform administration, including configuration and customization. * Strong understanding of ITIL framework and IT service management principles. * Experience with IT service delivery, incident management, problem management, and change management processes. * Knowledge of cloud computing and virtualization technologies (AWS, Azure, VMware, etc.) is a plus. * Demonstrated ability to work in a fast-paced environment, prioritize tasks, and manage multiple projects. * Excellent communication and interpersonal skills, with the ability to explain complex technical concepts to non-technical stakeholders. * ServiceNow certifications (e.g., System Administrator, Advanced System Administrator, or higher) are highly desirable.