Troubleshooting technical issuesDatabase querying and log parsing and analysisManaging the tasks and incidentsRespond to tickets in accordance with SLA guidelinesIdentifying software solutionsWorking for incident assessment, issue resolution and change requests managementQualifying incidents and escalating or reassigning, if necessaryFollowing up on tickets statusDebugging, configuring, and troubleshooting the software applicationsPerforming problem solving and assistance on the software applicationsAssisting the project based work if required