Level Description
‘Management’ Leveling Guide consists of jobs with the responsibility, accountability, and decision-making authority to develop and implement strategies, initiatives, policies, and programs. The labels of Supervisor, Manager, Director, etc., are not limited to a distinct level (i.e., not all Senior Managers are level XX)– these are rough guidelines/indicators and not strictly assigned to a level. 

Market Summary
Has accountability for results of field engineering technical services. Provides guidance on process improvements and recommends changes in alignment with business tactics. Manages provision of installation of on-site hardware, systems, sub-systems and/or other applications support for customers. Meets business and operation targets. Provides guidance on process improvements and recommends changes in alignment with business tactics and strategy.

Impact
• Day-to-day supervision of a combination of support/technician and professional staff.
• Implements policies and strategies for short-term results (1 year or less and/or emphasis on supervision of a shift or component of a project) to support the execution of relevant area of business.

Communication
• Responsible for building and maintaining relationships with internal and external stakeholders; depending on role, would also include clients, patients and their families. 
• Presents specialist and  technical information to customers, clients, staff, and occasionally senior managers using a variety of communication styles.

Innovation
• Responsible for building and maintaining relationships with internal and external stakeholders; depending on role, would also include clients, patients and their families. 
• Presents specialist and  technical information to customers, clients, staff, and occasionally senior managers using a variety of communication styles.

Knowledge
• Problems faced may be difficult but typically are not complex.
• Broader knowledge and understanding of procedures and solid financial, commercial and/or clinical  knowledge, understanding of roles, systems.  Impacts actions on the efficiency of the area of responsibility, which is attained through advanced education and some professional experience (approximately 2-4 years).