Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Purpose of Role

To ensure all services within the respective to the Value Partnerships are provided to a high quality and the satisfaction of InHealth, whilst ensuring that all financial targets, contractual obligations and KPIs, and timescale objectives are met.

Your role:

Develops and maintains long-term strategic relationships with customers, ensuring alignment of hospital goals, expectations, and innovations with the partnership's offerings, in collaboration with key stakeholders (internal and customer).Works with the technical solutions team to produce programme plans for equipment installations, ensuring they align with customer needs and operational requirements.Oversees the equipment installation process, ensuring it follows the established plan and meets customer satisfaction targets.Ensures strategic objectives are clearly defined and aligned with all stakeholders (both internal and customer) and facilitates decision-making processes to achieve operational and financial goals.Organises and leads partnership steering committees with customer and internal leadership, ensuring alignment with strategic and operational objectives and managing key account relationships.Prepares and drives all contractual meetings with customers to ensure that partnership goals, financial targets, and service delivery expectations are met.Organises and drives innovation meetings with customers and subject matter experts to discuss new solutions and service improvementsIdentifies opportunities to expand the contract by introducing new equipment, services, or value-added solutions, ensuring growth in customer satisfactionMonitors key performance indicators (KPIs) such as service uptime (provided by customer services team), customer satisfaction, and cost efficiency, ensuring the partnership’s objectives are met and financial targets are achieved.Regularly reports on the partnership’s health, progress against strategic goals, risks, and areas for improvement to senior leadership (customer and Siemens), ensuring transparency and proactive management of customer relationships.Manages the escalation of issues affecting the partnership at a strategic level, focusing on service quality, operational inefficiencies (in close alignment with the customer services team), and unmet strategic goals.Actively applies LEAN principles to improve operational efficiency, reduce costs, and identify savings opportunities in collaboration with cross-functional teams.

Your qualifications and experience:

Proven experience of successfully managing strategic partnerships whilst building excellent relationships with customers in complex contracts.Good interpersonal management skills to support and manage relationships both with Siemens colleagues and a diverse range of InHealth colleagues working at all levels across their businessPreferably educated to Degree level with extensive post qualification work experience within a service and/or project-based environment.Proven experience of successfully managing complex contracts and service-based operations, preferably within a medical equipment or healthcare environment.Working knowledge of medical imaging equipment would be desirable.Good commercial/financial and contractual awareness.A proactive approach to service delivery & management.A team player with excellent interpersonal skills.Good communication skills both verbal and written, with the ability to deal with customers and staff at levels.A good degree of computer literacy and knowledge as it relates to Office software and bespoke service management packages.

Benefits:

26 days' holiday with the option to buy or sell an additional 5Up to 10% employer pension contributionShare and bonus schemeAccess to our flexible benefits from private medical insurance to dental coverCorporate Social Responsibility opportunities including 2 paid volunteering days per year and support from our 24/7 employee assistance programme.

Who we are:
We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:
When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site at https://www.siemens-healthineers.com/en-uk/careers

As an equal opportunity employer, we welcome applications from individuals with disabilities.

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