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Inpatient Resource Counselor II

101 Truman Medical Center

Job LocationUniversity Health Truman Medical Center

Kansas City, Missouri

DepartmentFinancial Counseling Center UHTMC

Position TypeFull time

Work Schedulevaried

Hours Per Week40

If you want to work where the action is, University Health (UH) is the place for you. Known as “Kansas City’s Essential Hospital,” UH is the safety net healthcare system for Jackson County/Kansas City. We are an academic medical center, serving as the primary teaching institution for the UMKC Schools of Medicine, Nursing, Dentistry, and Pharmacy. A 547-bed, not-for-profit health system, UH delivers the highest-quality medical care for our patients, with compassion, empathy, and unparalleled dedication to service. During the 2020 pandemic, we also stepped forward as a regional leader in COVID care and testing. UH is comprised of three campuses:

 

UH Truman Medical Center is located in the Health Sciences District of downtown Kansas City, Missouri. The Health Sciences District represents a robust academic community, leading the forefront of biomedical research and cutting edge technology. Partnered with UMKC and Children’s Mercy Hospital. University Health serves as the cornerstone in educating the next generation of healthcare practitioners. As a Level 1 Trauma Center, we’re a leader in Emergency Medicine and Critical Care, with world-class expertise in chronic disease management and women’s services, including high-risk maternity care. The Health Sciences District is also home to the University Health 1 and 2 buildings. UH 1 is UH’s beautiful specialty outpatient clinics and day-surgery center and UH 2 is the location for all of our primary care and women’s care clinics.

 

UH Lakewood Medical Center is located between Kansas City and Lee’s Summit, Missouri, offering residents of Eastern Jackson County access to a modern community hospital with a continuum of outpatient services designed to meet the needs of families.  UH Lakewood specializes in high-risk maternal and child care, and serves as one of the few Kansas City metro area institutions accredited by The Joint Commission in Orthopedics and Palliative Care. It also is home to a 188-bed, fully accredited long-term care center.

 

UH Behavioral Health is the KC metro area’s largest, most comprehensive provider of mental health services. The Crossroads Building, located in Kansas City’s vibrant Crossroads Arts District, is its epicenter, providing a broad list of outpatient services. We also offer psychiatric inpatient care, and we deliver therapeutic services through our community outreach clinics. We are a leader in the Trauma-Informed Care Movement, and provide training, coaching and consulting to outside organizations.

Job DescriptionFLEXIBLE WORK SCHEDULE

-Open to 8 hour or 10 hour shifts

-Weekends (optional - differential pay!)*

Serves as front-line representative for the organization by interviewing patients and/or other sources to screen and obtain demographic and financial data which will link patients to clinical and financial systems of the hospital. Communicates health benefit regulations and patient financial obligation to responsible parties. Communication may occur in a variety of settings – face to face, over the phone, bedside, within the ambulatory clinics, or via online tools.

Required:

High school diploma or GED.

Six months customer service experience

Concise written and verbal communication skills.

Skills to interview patients and families for purpose of gathering and exchanging information with other hospital staff members, physicians, third party payers and resource persons.

Advanced computer, keyboard, Outlook, Word and office communication skills required of Resource Counselor I.

Ability to perform basic math (add, subtract, multiply, divide).

Must independently recognize and evaluate situations for the level of urgency

Strong emotional intelligence and empathy

Must be detail oriented and accurate

Ability to multi-task and prioritize tasks

Preferred:

Knowledge of basic medical terminology preferred.

One year minimum experience as Resource Counselor I

At least one year experience as a Patient Accounts Representative and/or Patient Access at UH or another similar organization and/or one year of accounting experience.

Basic Microsoft Excel knowledge

Bilingual