Inside Counter Sales/Service Manager Charlotte, NC · Administrative Apply Now JOB DESCRIPTION AND RESPONSIBILITIES + Provide excellent customer service from intake to release of vehicle and perform any additional follow up. + Listen carefully to customer descriptions and assess the vehicle to determine the best repair plan. + Advise the customer on the recommended auto repairs and offer a pricing quote. + Communicate with parts’ sellers and technicians to make sure everything needed is on hand. + Provide updates to customers as their work is completed. + Answer detailed questions about services performed and price information. + Maintain customer records by keeping all files organized. + Schedule appointments over the phone. OTHER DUTIES/RESPONSIBILITIES + Other duties can and will arise, and candidate should be prepared to take on these challenges openly. EDUCATION & EXPERIENCE + High School Degree or GED REQUIREMENTS + Ability to work in a fast paced, demanding environment. + Valid driver’s license. + Must be able to work independently and also in a team environment doing other job duties as assigned. WORK AUTHORIZATION + United States (Required) We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.