Job Title: ISP Technician Location: Cleveland, OH   Position Summary:   The ISP Technician I is an extension of the various Engineering groups in the field.  The ISP Technician  should be familiar with tools, equipment, standards, and deciphering technical documentation, to follow instructions to complete installations and assist with troubleshooting. The ISP Technician  will have a wide variety of skills and knowledge but not necessarily mastery of all.   Primary Responsibilities:   Install and maintain various types of telecommunications equipment such as Cyan, Juniper, Accedian, Overture, Ciena, Adtran OptiX/MX2800 series/908 series/TA series, Cisco ONS, various Cisco routers and switches, etc. Regular use of power tools and equipment related to installation and maintenance of network equipment. Work with AC and DC power in the capacity of installing equipment, as well as battery strings and rectifier units. Troubleshoot equipment including OTDR/Light Meter, TBERD, Ethernet Test Set, Toner, etc. IP networking Configure CPE equipment with use of templates. Navigation of a CLI and menu tree Prompt communication and updating of orders, tickets, documentation, etc. Work with other departments (such as NOC, Transport Engineering, Core, Service Delivery, etc.) to ensure customer is being supported from ‘start to finish’ and issues/concerns resolved in a timely matter. Escalate tickets appropriately, if needed. Support Level I and II Technicians plan to complete tasks in a way that minimizes network outages and maximizes customer uptime (i.e. 99.999 mentality). Support the development of Standard Operating Procedures (SOPs), update out-of-date procedures (as needed) and support efficiency efforts. Document and maintain detailed records of issues related to customer and equipment (including configuration and troubleshooting, resolution, etc.) Perform network site audits and recommend network changes and improvements. Communicate inventory and material needs to the Manager, Inside Plant for review and ordering, support with ordering (as needed). Completes overnight maintenance activities and takes a turn in the on-call rotation 24/7 including some holidays.   Requirements: Ability to pass LEIN background checks. Valid Driver’s license and ability to drive a fleet vehicle. 1+ years of direct hands-on experience working in related field. Demonstrated ability to read and follow technical documents and update technical documentation per company standards. Safety 1st mindset with respect to safe work standards (including PPE, process, and procedures) Ability to scope and specify technical solutions to satisfy internal and external requirements. Ability to work overtime and on-call rotation 24/7 including some holidays, as needed. Occasional overnight travel required
  Preferred Qualifications: 1-2 years Relevant Experience; including: 1+ years of experience Installing/troubleshooting fiber optic and Ethernet transport/hardware in a service provider environment. 1+ years of experience working with customers and effectively resolving customer issues. 1+ years of previous work experience Installing and maintaining multiple types of telecommunications equipment such as Juniper, Accedian, Overture, Cyan, Adtran OptiX/MX2800 series/908 series/TA series, Cisco ONS, various Cisco routers and switches, etc. with some oversight. Experience installing and troubleshooting services at wireless towers. Basic Inside Plant (ISP) networking knowledge. Basic cabling skills (Cat5-7, fiber jumper) DWDM, CWDM, ATM and Ethernet architecture experience Salesforce experience Experience working in a datacenter or central office environment supporting fiber optic-based networks and devices.   Physical Requirements: Ability to work in all climates. Ability to lift 60lbs.   Benefits: Everstream Solutions LLC offers competitive compensation as well as a generous employee benefits package, including medical, dental, vision, disability and life insurance policies. Employees are also provided with ample paid time off for both personal and sick time. After 90 days of employment, full time employees are eligible to participate in our 401(k) retirement plan with generous employer match contribution.   Everstream is proud to be an Equal Opportunity and Affirmative Action Employer. Everstream does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, creed, disability, age, pregnancy (including childbirth, lactation and related medical conditions), military and veteran status, citizenship status, marital status, gender expression, genetic information (including characteristics and testing), or any other characteristic protected by applicable law. All employment is decided on the basis of qualifications, merit, and business need. Everstream believes that diversity and inclusion among our team members is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We participate in a pre-employment background check and drug screening process for all positions. We also participate in E-Verify, a web-based system where Everstream inputs Form I-9 information; this information is verified against records available with the U.S. Department of Homeland Security and Social Security Administration to confirm employment eligibility. Those who seek accommodation due to disability can email us at hr@everstream.net.