Say hello to possibilities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).

It’s not everyday that you consider starting a new career. We’re Acquire BPO, and we’re happy that someone as talented as you is considering this role. First, a little about our client, RingCentral is a $2 billion global leader in cloud-based communications and collaboration software. RingCentral is fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.

To succeed in this role you must have experience in:

Improve customer contracts documentation. 

Proactively manage high volume module of expiring accounts quarterly for processing. 

Effectively engage with key decision makers to identify customer requirements and uncover roadblocks to ensure timely commitments 

Maintain and report an accurate rolling 180-day forecast of renewals 

Negotiate and execute renewal contracts (in partnership with legal, finance) that align to customer goals 

Discover and identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth 

Communicate risk clearly and take the lead in developing resolution strategies, escalating wherever appropriate to maximize retention 

Collaborate with other teams, segments or business units to obtain approvals, engage renewal assistance and finalize contracts. 

Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas including product 

Set customers up for future success by curating use-case recommendations and educating customers on relevant new features and opportunities to grow with RingCentral 

Desired Qualifications:

6 months to 2+ years of Quota Carrying experience (e.g., Renewals, Enterprise Sales, Account Management), preferably in a SaaS organization 

Shown discovery, negotiation and closing skills 

Demonstrated track record of meeting and exceeding quota or set metrics 

Strong time management, interpersonal, conflict resolution, and collaborative selling or retention skills 

Experience handling a pipeline and closing large contracts 

Ability to connect the dots organizationally and influence partners from various roles, levels, and profiles to drive collaboration and program excellence 

Excellent customer service orientation, face-to-face and on the phone  

Excellent oral and written communication skills including listening and presentation skills 

Strong interpersonal skills, ability to convey and relate ideas to others 

Can make critical decisions that is both legal, moral and ethical with very little supervision 

Ability to learn and adapt quickly 

Self Starter with a history of great decision making, planning, and execution to results 

Ability to excel in a team-oriented, collaborative, and fast-paced environment 

Approaches work with empathy and a creative, problem-solving mentality 

Self-motivated, proactive, energetic teammate 

Outstanding time and process management skills, ensuring nothing slips through the cracks 

Treats work like a craft, constantly honing and refining skills to adapt to an ever-changing landscape 

Applicants must be willing to work on a hybrid work set-up. The Offices in Pasig.  

What we offer: 

Comprehensive HMO package (medical and dental)

Paid time off and paid sick leave

Quarterly Performance Bonus

Employee Assistance and Wellness Programs

RingCentral’s Customer Success team is all about the customer, ensuring every user is able to effectively put our products to work. As the primary point of contact, you’ll champion customer needs, share deep product knowledge, provide innovative solutions, build relationships, and drive success.

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: RingCentral is committed to hiring and retaining great people because you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.

About RingCentral/Acquire BPO

RingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc.

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.

We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence.

As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Acquire BPO is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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RingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the Philippines by its off-shore partner Acquire Asia Pacific Philippines, Inc. 

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