Essential Job Function/Duties/Responsibilities

· Order Entry, Schedule delivery, and all aspect of order and shipping processes in Mas500 & GOOSS: (Create SO and PO, pull in and push out ship date per customers’ requests, update ship date to customers, update SO and PO per customers’ requests.)

· Creating material preparation orders in GOOSS, and tracking these orders

· Contacting the factory as necessary when responses are not received on orders

· Handling hub orders and activities (if OEM account is being assigned)

· Working with the factory and contract manufacturers/end customers to update/finalize forecasts on weekly basis

· Working with our Reps and Regional Sales Manager (RSM) to increase our business

· Issuing quotations per RSM’s instructions

· Answering inquiries from distributors/customers, Reps and RMS via emails and phone

· Handling inquiries from our CRM system

· Handling inquiries for our Disty Registration Program (if Disty account is being assigned)

· Handling Stock Rotation from distributors quarterly (if Disty account is being assigned)

· Managing inventory level for customers

· Creating weekly / monthly reports

· Conduct and follow up RMA (return item)

· Receive and answer inquiries regarding the products from customers

· General Clerical duties

Duties and responsibilities may be added, deleted, modified or changed at any time at the Company’s discretion. Changes may be made formally, informally either verbally or in writing.

Education/Experience/Requirement

· Min. 3 years of experiences as inside sales (in components/devices manufacturing industry is preferred)

· Customer service oriented- speaking and writing

· Highly self-motivated

· Capable of multitasking and prioritizing

· Teachable and team-work oriented

· Detail oriented

· Experiences with web-based ordering/business software application (ERP system)

· Capable of effectively handling all aspects of order and delivery schedules of major overseas production programs.

· Excellent experiences in customer support via phone, email, fax

· Excellent computer skills (Microsoft Excel is a must)

· Strong negotiation and interpersonal skills, including the ability to communicate on all levels within internal and external groups

· Experiences in project management and forecasting, inventory control at multiple locations

· Ability to work efficiently and meet tight deadlines

· To be able to generate various reports of accounts’ performance to C-Level.

· To be able to attend weekly conference call with the factory’s planning team, and to be able to work over time if needed.

· Good team player