Win eCommerce in NSW with Australia Post as an Inside Sales Account Manager

Due to a phenomenal amount of ongoing promotions and career progression opportunities within our sales team, an inside sales account manager position is being released. This could be your opportunity to become an expert in a B2B sales segment with a bright future, and to join one of the parts of our business that truly believes in growing leaders from within. 

This is your chance to help us deliver to those small businesses and communities and to boost your career at the same time and develop into a sales leader in the NSW logistics market

About the opportunity  

Due to continued success our NSW sales team are seeking an inside sales specialist to manage and grow accounts within the Sydney area. Managing around 150 customers in your portfolio consisting of ecommerce, letters and manufacturing businesses you will be empowered to achieve revenue targets and drive for overachievement of sales incentives. 

The purpose of the position is to establish and manage customer relationships with a portfolio of Small Business Customers, drive sustainable revenue and profit growth within the portfolio, and lead the Australia Post Group brands with our customers in order to meet and exceed agreed sales targets. The focus is to undertake telephone-based sales activities to identify, qualify and close opportunities for new business across the portfolio of accounts. 

The role is also responsible for the protection and growth of existing revenue and orders through organic growth and renewal of contracts, extension of services and supporting account penetration. The position collaborates across the business to drive growth in our business. 

The position of Inside Sales Representative reports to the Small Business Sales Manager. 

The role has end-to-end ownership of its customer accounts including relationships (customer satisfaction/NPS), financials (revenue and sales) and the delivery of contracted services (MSM). 

The Small Business segment is an important growth area of Australia Post and with a high number of eCommerce businesses in your portfolio that you will become a trusted business advisor and eCommerce expert sharing industry insights and trends. This role is part of our Small Business channel and whilst the majority of your interactions will be telephone based there will be opportunities to interact with customers in person or via web conferencing platforms.

You’ll also

 

Be responsible for the retention of revenue and orders through the renewal of contracts Drive overall customer retention, satisfaction and compliance to support retention of revenue and orders through renewals. Organic growth in portfolio through expansion of existing contracts and identifying opportunities to position new products and services into existing contracts. Undertake business development activities to identify, qualify and close sales opportunities for new product solutionsLiaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needsManage account relationships by leading regularly planned sales calls with Senior Executive level stakeholders to explore pain points and ensure an excellent customer experience.

About you  

You will be a motivated individual who is driven to achieve sales targets and delight your customers. You will have a demonstrated high level of work ethic and an ability to sell consultatively in client businesses.

You’ll also need   

Experience selling business-to-business  solutions at various levels of the organisation, including identifying, qualifying, proposing, and closing sales opportunities.A Track record of meeting and exceeding sales targets and demonstrated business acumen.Experience negotiating sales deals with a complex solution, product and service range.

How we’ll deliver for you

Incredible opportunity to be at the forefront of eCommerce. Support a wide variety of customers and iconic Australian businesses. Develop in your career and grow as a trusted advisor 

We’re delivering together 

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees. 

We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees. We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace.  If you have any questions about accessibility, please contact our Diversity & Inclusion team on inclusivecareers@auspost.com.au

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