Primary Duties

· Inputs, updates, and maintains sales orders, invoices, and bill-back data within the Company

database

· Updates and maintains customer records in the Company database

· Enters credit card and ACH transaction information in the portal site in a timely manner to

ensure payment collection

· Maintains high levels of customer satisfaction by providing excellent service and building

rapport

· Answers customer questions about product features, product benefits, and procedures

· Updates and prepares all sales materials for the department

· Reports any inventory or service issues to appropriate account manager immediately

· Collaborates with the sales staff to monitor active purchase orders and ensure that orders are

completed on time

· Scribes department meetings and distributes meeting minutes to the team

· Creates sales and marketing materials

· Attends Company events and functions outside of normal working hours

· Performs other duties as assigned

· Obligation to answer to all management as requested

Secondary Duties

· Assists as Will Call relief

o Collect payment by cash, check, or credit card and generate receipts for will call

customers

· Assists as tertiary receptionist relief

Physical Requirements

· Ability to sit in an office for a majority of the day · Ability to type for extended periods throughout the day · Ability to reach, bend, kneel, and lift up to 20 pounds occasionally · Working Conditions o Noise Level: Normal to loud o Indoors

Other Requirements

· Business level English – Read/write/speak/listen

· Business level Japanese; Native level Japanese preferred – Read/write/speak/listen

· Maintains a positive attitude and willingness to learn

· Ability to work independently and as a team

· Ability to adapt to frequent changes in assignments and workload

· Passes the Sake Adviser course within 1-2 years of employment

· High School Diploma required. Bachelor’s Degree and above preferred

· 2+ years of relevant experience preferred

Knowledge and Skills

· Clerical/Administrative Support

· Basic mathematical knowledge – markups, discounts, combining/converting measurements,

counting inventory, etc.

· Problem-solving skills

· Basic Microsoft Office proficiency

· Communication and interpersonal skills

· Knowledge of Japanese foods and sakes strongly preferred