Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It With Pride.

Reading Science Centre is the Global Science Centre for Mondelez International. In addition to providing research and scientific services to its parent company it also provides a range of scientific services to other companies  operating in the the food and pharmaceutical industries.

This role plays an important part in supporting the Commercial Life Science team. You manage incoming customer enquiries from various channels – email, phone, the internal system - MyRSSL, - asking the right questions to understand their requirements, identifying and liaising with appropriate technical colleagues and administration functions to ensure timely and accurate communication.

How you will contribute

You will:

Client Engagement: Managing incoming emails, phone calls, and MyRSSL inquiries to prepare accurate quotations/proposals and deliver timely updates on ongoing projects.Strong Communication Skills: Building and maintaining excellent relationships with clients and internal technical teams.Effective Multitasking: Handling inquiries from multiple clients across various channels simultaneously while maintaining high service standards.Proactive Outreach: Sending targeted outreach emails and conducting initial scoping calls with small or dormant accounts to drive new business opportunities.Account Management: Serving as the primary point of contact for assigned accounts, focusing on maximizing existing business and identifying new growth opportunities.Additional Support: Assisting the Commercial Life Science team with other tasks as needed to achieve business goals.

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

Educated to degree or professional qualification standard in a science subjectIntermediate level for MS Office (Word, Excel and PowerPoint)Proven excellent communication and relationship building skillsRetail account management Demonstrating credibility with senior stakeholdersAbility to maintain calmness whilst multi-tasking with several stakeholders and re-prioritise in changing environmentsExcellent communication skills with ability to adapt personal style to others’ preferences and translate complex scientific information into simple terms.  Ability to manage stakeholders and keep key partners updated on progressPeer Relationships - Collaborative style with ability to build partnerships both internally and externally, quickly finding common ground and solve problems for the good of all.Previous Inside Sales / Customer Service or Account Management experience in scientific settingMultitasking / fast paced environment / managing several communication channelsDirect client experience

More about this role

Work schedule: 100%

No Relocation support availableBusiness Unit Summary

Reading Scientific Services Ltd (RSSL) is a cutting-edge contract research organisation (CRO), providing research, analysis and consultancy to the food, consumer goods and life science sectors. Whether we are creating new products, validating medicines or solving investigations, we take pride in being a leader in our field, serving clients from across 70 countries. Enriched by our parent company, Mondelēz International, our team are committed to transforming lives through science, innovation and collaboration.

Curious about us and want to learn more?

Please explore:  Website   YouTube   LinkedIn   Glassdoor

RSSL is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

#RSSL

Job Type

Regular

Account Management

Sales