About the Voith Group
The Voith Group is a global technology company. With its broad portfolio of systems, products, services and digital applications, Voith sets standards in the markets of energy, paper, raw materials and transport & automotive. Founded in 1867, the company today has around 22,000 employees, sales of € 5.5 billion and locations in over 60 countries worldwide and is thus one of the larger family-owned companies in Europe.
Voith U.S. Inc. (VTI) is hiring for:
Inside Sales - Intern
York, Pennsylvania
Interested to learn about Voith? Check out our video "Voith careers" on YouTube.
Summary: Voith is a leading global technology company. Voith sets standards in the markets of energy, paper, raw materials and transport & automotive. We pride ourselves on delivering exceptional customer service and innovative solutions to our clients. As we continue to grow, we are seeking a dynamic Service Sales Representative to join our rail team.
The ideal candidate will possess excellent communication skills, a strong sales aptitude, and a passion for delivering outstanding customer service. This role will involve building relationships with clients, understanding their needs, and effectively presenting solutions to meet those needs.
The incumbent in this job is a self-starting individual who is able to interact with various technical and commercial topics and provides leadership and guidance to supporting team members of other departments. Knowledge of the company’s rail products is required, as well as familiarity with industry trends and competitive environment. A high work ethic, a personal commitment to meeting deadlines, are prerequisites. The incumbent also takes ownership of all service orders or projects, to include ERP or sales system requirements for parts. Strong collaboration with both operations and planning is expected. They follow up on scheduling and execution progress for flawless service performance. This position is also responsible for invoicing customers and maintaining financial reports and KPI’s related to services.
Responsibilities:
Ensure all service order fulfillment activities run according to the defined procedures and processes
Interact directly with customers as first point of contact (for Service Sales)
Assisting the sales team quoting orders to customers
Work closely with planning and operations on project planning and strong execution
Ensure customer satisfaction through direct contact with Customer staff to fulfill quotes and service orders
Coordinate with engineering (both local and abroad) on repair or service quote development
Lead all internal activities required from peer departments to fulfill deadlines agreed with customers
Provide support for Outside Sales, Field Services and Service Operations
Provide limited product knowledge
Assist invoice collections
Schedule service resources
Service inventory planning
Maintain CRM database
Process orders: Assist with processing POs/ Fulfill order work
Able to understand basic Contract review according to Voith requirements
Focused and open to coordinating globally within the Voith organization
When required is able to manage commercial and technical meetings with the customer
Works with team members in the field including field service personnel
Interact with team members internally, Logistics, Material Handling, Engineering and Production Planning on a daily basis
Requirements:
Pursuing a Bachelor degree in Business or at least 4 years of related experience
Fully fluent in English with strong interpersonal and communication skills, both verbal and written
Results-oriented with a track record of meeting or exceeding sales targets
Ability to work independently and collaboratively in a fast-paced environment
Flexibility to adapt to changing priorities and business needs
Passion for delivering exceptional customer service and creating positive customer experiences
Proficiency in Microsoft office, with a strong aptitude in MS Excel
Ability to make presentations and reports to upper management
*This job description is not all encompassing; however, it is intended to be a general description of the responsibilities of this position.
Don’t meet every single requirement but think you would be a good fit for our team? We encourage you to apply – your unique skills may be just what we need for this or other roles!
Voith US Inc. is an EEO/AA/VEVRAA compliant Federal Contractor and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or any other classification protected by federal, state, or local law. We welcome everyone to apply, especially those individuals who are underrepresented in the industry including people of color, LGBTQI+ community, women, individuals with disabilities (both seen and unseen), Veterans, people of any age or family status. We embrace the competitive advantage that diversity brings and we strive to create a working environment that is inclusive of thought and talent.