With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

\n \n Job Description

The Inside Sales Manager is responsible for managing expectations and developing business solutions for their assigned territories. They oversee creating effective business plans to generate new account revenue, obtain goals, increase brand loyalty, and driving a proactive prospecting strategy in a remote environment. Primary duties include brainstorming with other business development staff, branch leadership and regional sales director to define the scope of the project, review requirements, and approve timeframes. The Inside Sales Manager will work closely with other company departments to oversee the progress of business development.

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ESSENTIAL DUTIES AND RESPONSIBILITIES:

\n\nResponsible for meeting and exceeding annual new business sales targets\nResponsible for driving the sales process from start to finish.\nDevelops new relationships and nurture existing relationships through a defined daily number of outbound calls to engage and follow-up with potential and assigned customers via telephone and email, identifying and qualifying new prospective leads\nDrives and record business development activities and sales pipeline progression in a CRM (SalesForce.com)\nEnsures CRM (SalesForce.com) is updated and current and that all key customer information, leads and target accounts are stored and managed.\nQualifies and generates leads through APM (AllPropertyManagement), web searches, search engines, and cold calling prospective and existing customers in assigned areas to seek out and develop new business and product applications to increase market share.\nResponds timely to inbound leads through various channels. \nConducts market research on prospective growth areas, competitive markets and industry trends.\nDevelops business plan to achieve sales goals by identifying, advancing and closing deals, including working with their respective Branch Office to set “road map” for growth within their market.\nExecutes and educates Branch Office on national and local sales promotions or contests.\nWorks closely with operations to ensure smooth continuity of sales process. \nMaintains a high level of product knowledge.\nParticipates in sales calls, territory meetings and business planning process within assigned area. Builds and maintains a solid working relationship with all team members including but not limited to Regional Sales Directors, Marketing Directors, Senior VPs, Regional VPs and Branch Presidents. \nIdentifies, develops, and executes new and existing referral sources to build successful referring relationships.\nActively identifies and generates prospects through strategic sales strategies focusing on customers in target markets.\nAchieves revenue goals, new account goals and key performance metric benchmarks on a consistent basis\nMaintains good working relationships with internal community managers to target new sales through referrals and references. Attends all operational staff meetings to give sales report and contest updates. \nWorks in conjunction with operations, marketing and regional sales director to prepare; proposals, RFI, and RFP.\n\n Requirements

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the education, experience, knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

\n\nBasic understanding of sales principles and customer service practices\nPossess a high energy, strong desire to achieve top results with a charismatic and positive “can-do” attitude over the phone or virtually.\nStrong communication and presentation skills (phone, interpersonal, written, verbal, etc.)\nAbility to successfully multi-task in a fast-paced environment\nSelf-motivated, proactive, detail oriented and a team player\nKnowledge of conflict resolution techniques at an expert level \nCreative problem solving in understanding and addressing clients’ needs and pain points\nTime management and time critical prioritization skills\n\n

EDUCATION and/or EXPERIENCE:

\n\nBachelor’s Degree Preferred\nInside sales experience preferred \nMinimum 3 years sales experience required\n\n

LANGUAGE SKILLS: Ability to read, analyze, and interpret complex documents. Ability to respond effectively to highly sensitive inquiries or complaints. High level written and verbal communication skills including the ability to make effective and persuasive speeches and presentations to management, public groups, and/or boards of directors. Knowledge of group dynamics is a plus.

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REASONING ABILITY: Ability to define problems, collect data, establish facts, and draw valid conclusions.

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CUSTOMER SERVICE SKILLS:

\n\nDemonstrates commitment to deliver outstanding customer service internally and externally\nTakes ownership to personally resolve problems or ask for assistance\nListens well, asks clarifying questions, and communicates effectively (verbal and written)\nTakes initiative to recognize and address problems quickly and decisively\nSelf-motivated with ability to work in an unstructured environment\nProactive outreach and visibility to all key stakeholders\n\n

OTHER SKILLS / ABILITIES REQUIRED:

\n\nAbility to gain a strong understanding of Associa, our value proposition, core values, services, policies and procedures.\nAbility to develop relationships that will help foster opportunities for big market growth.\nThoroughly understand prospects business and key value drivers by driving two-way communication.\nBuild Value through Associa’s unique insight, experience and solutions.\nExcellent problem-solving skills to create solutions to cut cost, increase property values, create community involvement and provide superior level of service.\nAbility to effectively measure ROI on marketing and sales efforts\nKnowledge and proficient utilization of MS office, Excel, Word, PowerPoint, GoToMeeting, Zoom, Microsoft Teams\nKnowledge and utilization of CRM, preferably Salesforce\nExperience and comfort level working in a remote work environment\nMust have clear background and drug screening\n\n

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We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.