ATS Company: ATS Corporation Requisition ID: 13342 Location: Irvine, CA, US, 92606 Date: Oct 29, 2024 Inside Sales Manager - Sales Operations & Aftermarkets Inside Sales Manager - Sales Operations & Aftermarkets ESSENTIAL JOB DUTIES: + Lead and manage an inside sales team focused on driving revenue from the existing install base, including service contracts, spare parts, consumables, and consulting services. + Develop and implement sales strategies to grow install base revenue, focusing on customer retention and upsell opportunities. + Oversee the order-to-cash process, ensuring timely and accurate order processing, invoicing, and payment collection. + Manage order acknowledgments, ensuring clear communication with customers regarding order status and delivery timelines. + Collaborate with customer support, service teams, and account managers to identify and pursue sales opportunities within the existing customer base. + Monitor and analyze sales and operational metrics to optimize team performance and drive continuous improvement in both revenue growth and process efficiency. + Ensure accurate and timely processing of sales orders, renewals, customer inquiries, and order fulfillment. + Maintain strong relationships with key customers, ensuring high levels of satisfaction and addressing any order-related concerns or issues. + Prepare and present regular reports on sales performance, operational efficiency, customer feedback, and market trends to senior leadership. + Work closely with marketing to develop targeted campaigns and promotions to support sales efforts. QUALIFICATIONS: + Bachelor’s degree in Business, Sales, Marketing, or a related field. + 5+ years of experience in inside sales, sales operations, or account management, preferably in the life sciences or automation industry. + Proven experience in managing and growing revenue from an existing customer base. + Strong understanding of the order-to-cash process, including order acknowledgment, invoicing, and payment collection. + Strong leadership skills with experience in managing and developing sales teams. + Excellent communication, organizational, and customer relationship management skills. + Familiarity with CRM software, ERP systems, and sales analytics tools. + Ability to work in a fast-paced environment and meet or exceed sales and operational targets.