Company Description

At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more. Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch. For more information, visit https://global.allerganaesthetics.com/. Follow Allergan Aesthetics on LinkedIn.
Allergan Aesthetics | An AbbVie CompanyAt Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more. Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch. For more information, visit https://global.allerganaesthetics.com/. Follow Allergan Aesthetics on LinkedIn.
Allergan Aesthetics | An AbbVie Company

Job Description

AbbVie’s Austin based Virtual Sales operation is a professional team of virtual sales personnel that supports existing field sales, operational, and marketing initiatives utilizing a set of approved best practices, job aides, and quality metrics to build lasting relationships with Healthcare Practices across the nation. 

Our team is searching for high energy, self-motivated, dynamic individuals wishing to join a team environment that values individual achievement. Candidates must be able to work in a fast-paced environment with a continued focus on utilizing phone and other channels to create, nurture, and expand relationships with healthcare professionals to achieve brand objectives. 

Successful candidates will possess strong verbal communication skills, be highly organized, flexible, self-starters and have the ability to articulate value on a consistent basis in order to foster growth of an expanding customer base through positive customer interactions and lasting relationships. 

 

Main Areas of Responsibility

Ability to use virtual sales techniques to ensure positive results to an assigned list of healthcare professionals to offer product education, information on program/service offerings, samples, and resources while meeting and exceeding established daily and monthly call volume metricsSuccessfully complete product training and meet training expectations to service customers within the parameters of the programFacilitate account management skills (account planning, field resource coordination; close, support customer education and promotion need, reporting)Engage healthcare professionals with in-depth informational/promotional communications in accordance with policies and procedures set by the program and compliance guidelines to grow prescription volumeEstablish phone presence - commanding and engaging, ability to create rapport and grow relationships with healthcare professionals from all levels – including office staff, Medical Assistants, nurses, and doctorsDemonstrate thorough knowledge of product and ensure clear, concise and accurate communication of product information with target audiences using appropriate clinical terminologyListen and respond appropriately to customer needs and questions, thereby ensuring acceptance of, or agreement with program objectiveProcess customer requests related to product information, cost and savings, product samples and literature in a timely, accurate, and professional mannerDisplay ability to thoroughly answer questions related to process of securing product samples and literatureProvide information pertaining to additional sources of information regarding product and services, such as referral to websites or other appropriate resourcesDisplay a positive attitude and customer focus, provide timely resolution for all customer issues, concerns, and/or questionsProject a professional and positive company image through all phone interactionsManage inbound and outbound call activity effectively, ensuring adequate coverage of inbound call volume when necessaryNavigate phone conversations with approved best practices and according to compliance guidelinesUnderstand systems and accurately enter all relevant information into system, including any follow up actions in accordance with policies and procedures, ensuring data integrityCollaborate with appropriate team members to determine necessary strategic sales approaches. Maintain the required product expertisePartner with Field Sales, Operations, and Marketing to further identify methods to improve effectivenessMeet and exceed established daily, weekly, and monthly outbound call volume metrics and other productivity goals successfullyManage targeted list of healthcare professionals, and provide value-added benefits to grow product volumeManage daily sales call activity to optimize time and maximize the achievement of sales objectivesIdentify, prioritize, and drive opportunities to create access, programs, and processes that drive demandEffective and timely communication with ManagerFollow established escalation pathways required for issue resolutionMaintain training materials and job aides, keeping current with updates provided by the training departmentMust safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA)
Qualifications
The ideal candidate will have a background in direct selling, and a bachelor’s degree is preferredThe candidate is required to have at least 2 years of customer service and/or sales experienceSelf-starter, ability to work independently, highly organized, superior communication and relationship building skills

Preferred Skills/Qualifications

Understanding of medical terminology, ability to pronounce medical termsKnowledge of medical device, pharmaceutical market or related fieldExperience in the healthcare industry involving interaction with physicians, patients, and office staff is preferredSkills demonstrating professional phone etiquetteAbility to use Microsoft Office, Outlook MS Word, Excel, PowerPointKnowledge of Salesforce preferredExcellent time management skillsAbility to learn, assimilate information into practice to follow established, mandatory best practices including, but not limited toDaily activity, goals, metricsProficient usage of applications, databases, and other core toolsMaintaining strict quality control standards and performance monitoringProviding input on quality of calls, job aids, and targeted opportunities for ongoing improvement of daily outputEffectiveness working independently and in a team environment
Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​​

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The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.​​

We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​​

This job is eligible to participate in our short-term incentive programs. ​​

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Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. 

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion.  It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html 

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html