Donaldson is committed to solving the world’s most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities. ​

 

Presales

Forecasting:

Have a clear view of the opportunities expected to materialize in the short term.Extract opportunities from CRM on a weekly basis.Translate the opportunities into manufacturing planning.

Quoting:

Support Sales Managers with the quoting process: have a perfect understanding of the quoting process and guide sales managers on how to quote correctly.Approve quotations drafted by Sales Managers, both for equipment and services. Respect deadlines and ensure content accuracy.Maintain updated history and traceability for all quotations.

During sales

Order management:

Check order content vs quotation. Request order amendment, if needed.Support new customer/account creation in ERP.Book new sales orders in ERP.Capture the order in the manufacturing planning.Follow up regularly with Supply Chain and Logistics (attend weekly meetings) to obtain a confirmed shipping date and meet on-time delivery. Challenge when needed.Send order confirmations to customers, notify customers in the event any change occurred (delay, etc).Follow up on shipping arrangements. Follow up with Logistics on shipping documents accuracy/status.Follow up regularly with the Service and Bioprocess teams (attend weekly meetings) to obtain updates on the status of the ordered services.Handle customer invoicing: enquire invoice creation in a timely manner, check invoice content, request amendments if needed, send invoices to customers.Maintain updated history and traceability for all orders.Using an ERP (Odoo/Oracle) and a CRM (Salesforce) is part of your everyday work.

After sales

Ensure history and traceability by keeping dashboards up to date.Customer care: manage customer complaints, process order replacements, be a problem-solving person. Manage unexpected queries when needed.

Admin tasks

Your every day’s activities will be mainly administrative: maintain several Excel files up to date, help customers set up Univercells Technologies as a new vendor, support exotic countries’ queries (proforma invoices, Letter of Credit, Cash Against Documents, export license application, etc.), check PO inbox on a regular basis and take action and/or transfer to the relevant owner, reply to customers in a perfect English.Understand the impact(s) of every incoming query and take action accordingly.

Ideal profile

2+ years of Inside Sales, Customer Service or Business Development related sales experience.Commercial awareness with a strong sense of accountability/reliability.Focused on operational excellence and continuous improvement.Strong problem-solving and organizational skills.Excellent oral and written communication skills along with excellent listening skills.Ability to work effectively both independently and as part of a team.Curious, eager to learn.Strongly detail oriented.Knowledge in international Trade Compliance is a plus.Computing: previous experience with an ERP (Odoo, Oracle) and a CRM (SalesForce.com) is a plus.Excellent level of English both spoken and written

Employment opportunities for positions in the United States may require use of information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.

Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.