Qualifications:
• Highly self-motivated
• Customer service and team-work oriented
• Capable of multitasking and prioritizing
• Teachable and Detail oriented

Required Experience & Skills:
• English [e.g., speaking, reading, and writing], Japanese is a plus
• Experienced in manufacturing or distribution industries
• Minimum 2 years’ experience in a customer service or support role
• Experienced in project management, forecasting, and inventory control
• Experienced in computer skills (e.g., ERP or MRP, Microsoft Office, Excel)
• Capable of effectively handling all aspects of order and delivery schedules of overseas production programs
• Strong negotiation and interpersonal skills (e.g., lead-time and schedule arrangement)
• Ability to work efficiently and meet tight deadlines
• Provide excellent customer service
• Team player
Inside Sales Job Summary:
• Manage and maintain customer accounts
• Receive and handle inquiries from the factory, contract manufacturers, and OEMs
• Project and manage the customer’s demand through forecasting and inventory management
• Order entry [ERP], scheduling assemblies, and arranging shipments
• Contact buyers to follow up orders and inquiries
• Update customer orders via WebEDI or Open Order Reports
• Conduct and follow up on returned materials [i.e., RMAs]
• Maintain and distribute marketing tools [e.g., catalogs, manuals, and software]
• Organize and manage quotations
• Take on projects and tasks as assigned by Management
• General clerical duties