**Job Description:** **ITW Description:** Founded in 1912, Illinois Tool Works Inc. (NYSE: ITW) is a diversified, Fortune 200 manufacturing company that delivers specialized expertise, innovative thinking, and value-added products to meet critical customer needs in a variety of industries. Ranked among Fortune Magazine’s most admired companies, the company focuses on solid growth, improving profitability, and strong returns across its worldwide platforms and divisions. These divisions serve customers and markets around the globe, with a significant presence in developed as well as emerging markets. ITW’s revenues totaled $15.93 billion in 2022. **Division Description** ITW Electrostatics, a division of Illinois Tool Works (NYSE: ITW), part of the Test, Measurement, and Electronics segment is an industry-leading manufacturer and designer of static control devices for equipment makers and end users. Electrostatics division revenues are ~$250MM per year and it is headquartered in Hatfield, PA USA. The division has operations in the USA, Europe, China, and Asia, including nine manufacturing plants and 500+ employees. Electrostatics division brands include: Simco-Ion, Eltex, Pillar Technologies, Teknek, Opto Diode, Vortec, Paxton, and AEGIS). + **Inside Sales responsibility:** + Reply and follow up on customer inquiries + Proactively identify and qualify sales leads through various channels (e.g., phone, email, online research, and marketing activities). + Build and maintain strong relationships with existing and potential customers. + Understand customer needs and provide appropriate product/service recommendations. + Prepare and deliver sales presentations, proposals, and quotes. + Negotiate contracts & close sales deals to achieve or exceed sales targets. + Maintain accurate records of sales activities. + Initiating and following up internally during the Contract Review process + Manage customer portals like Ariba, Exostar, etc. + Maintain and update internal metrics for the sales department + **Customer Service responsibility:** + Work closely with outside sales, project management, engineering, manufacturing, and quality assurance to address customer needs and requirements. + Respond promptly and professionally to customer inquiries via phone, email, and chat. + Provide technical support and troubleshooting assistance to customers. + Resolve customer complaints and issues effectively and efficiently. + Process orders, returns, and exchanges accurately. + Maintain detailed and accurate records of customer interactions. + Take ownership of the backlog report with production and update the promise delivery status accordingly to maintain a positive on-time delivery report. + Review CFM and line items for partial deliveries, weekly. + Maintain a positive and empathetic attitude towards customers. Gather customer feedback and identify areas for improvement. + Escalate complex issues to appropriate departments as needed. + **Qualifications:** + Proven experience in inside sales and/or customer service, preferably in a technical environment. + Ability to learn technical concepts rather quickly. + Excellent communication, interpersonal, and presentation skills. + Ability to build rapport and establish trust with customers. + Ability to work independently and as part of a team. + Proficiency in CRM software, Microsoft Office Suite, and Customer portals. + Enthusiastic, self-starter, customer-oriented, and positive attitude are key traits + Experience in Optoelectronics is a plus. **Physical Requirements & Work Environment** The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + While performing the duties of this job, the employee is exposed to a manufacturing environment including repetitive motion, bending, lifting, twisting, crouching, reaching, pushing, and/or pulling. + Ability to stand, walk, or sit for long periods. + Ability to perform repetitive motion-type tasks regularly such as walking, typing, and using fingers and hands. + Ability to regularly lift and/or move up to ten (10) pounds and rarely lift up to fifty (25) pounds. + The ability to wear personal protective gear (safety shoes and glasses) + Ability to communicate with others to exchange information. + While performing the job functions of this position, the employee will have exposure to an environment near powered motor vehicles, power tools, and automated assembly fixtures. **Benefits** Take this opportunity to join a successful and enthusiastic global team where you can make a significant impact immediately. You will enjoy a competitive salary and a generous benefits package that includes health, dental, life, LTD insurance, 401k (with company match), employee assistance, wellness, and 100% tuition reimbursement programs. ITW is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. **Compensation Information:** $65,000 - $70,000.