U. S. Steel is committed to fostering an inclusive workplace culture and celebrate the diversity of our employees. The Inside Sales Representative (ISR) is required to independently work and manage all aspects of customer orders in coordination with the Outside Sales Representative (OSR) and all internal departments including, but not limited to, quality, accounting, scheduling and logistics. The ISR controls customer and product development parts/orders, negotiates mode changes and discounts, and provides operations and order status updates, along with other strategic functions that support the commercial department. Timely and accurate execution of the duties and responsibilities of this position prevent the loss of customers and revenue.

Duties and Responsibilities:Evaluates and interprets customer material specifications to confirm mill capabilities; challenges operations and quality departments on published mill limits to satisfy customer requirementsCreates and manages customer parts and orders against mill lead times, campaign runs, shipping constraints, and credit limits. Resolves any discrepancies. Self-audits parts and orders created by other ISRs.Provides guidance on heat lot requirements; determines reapplication material or generates sales and revenue for additional material to complete productionReaches across departmental boundaries to respond efficiently and consistently to all customers’ inquiries; including, but not limited to, order changes, quality concerns, and order delinquenciesConfirms purchase order pricing against quotations, price sheets, and contractual parameters. Resolves any discrepancies.Negotiates price discounts and customer acceptance for non-conforming materialUtilizes supply chain management measures to make decisions optimizing order levels and on-time delivery performanceEstablishes and maintains good day-to day working relationships with multiple departments within customer’s organization and all internal BRS departmentsEvaluates root cause, determines alternative options including cost, and makes decision on what solution to offer customers for: shipping mode changes related to equipment issues, late production, over production, and weight referralsEnsures customer compliance with internal and external policies and proceduresPerforms General account management; assists with back-up coverage for General AccountsLeads continuous improvement projects and publishes summary status reporting to management, as requiredQualifications:Bachelor’s degree in Supply Chain Management, Finance, Marketing or related discipline1-3 years of customer service/inside sales experienceAbility to respond quickly and accurately; correctly use the English language in reading, writing, and speakingAbility to clearly communicate with internal and external parties regarding issues and changesAbility to manage multiple tasks, to set/adjust priorities, and to meet deadlines; strong organization and analytical skillsOpen willingness to adopt and use new resources/toolsSelf-managing; works well with little supervisionProficient use of Microsoft Office and Outlook                                                                                                 Working Conditions and Physical Requirements:
Fast paced, high intensity office atmosphere. Independent travel for customer visits expected. Timely after hours and weekend support coverage for Scheduling, Operations, and Logistics is required. Must maintain a professional appearance, demeanor, and be adept in both electronic and verbal communications.

Supervisory Responsibility:
This position does not supervise others.