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Job Description:

Who are we?
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Through Ingram Micro Xvantage™, our AI-powered digital platform, we offer what we believe to be the industry’s first business-to- consumer-like experience. We also provide a broad range of technology services, including financing, specialized marketing, and lifecycle management, as well as technical pre- and post- sales professional support. Learn more at www.ingrammicro.com.

About the role:  “Inside Sales Specialist – Renewal Gulf” (6 months contract)

You will be a very important asset to the team where you will be responsible of complex Order Management and executing job duties with speed and accuracy in a fast-paced environment. In addition to servicing the customer, providing assistance and support to other members of the Sales Organization and Presales Team, and Management.  

What value are you going to add to Ingram Micro:  

You will need to manage Renewals of existing customers in Gulf by coordinating with Distributors, Resellers, and customers to ensure timely renewals of existing customers. This involves sending early reminders, calling customers, preparing quotations and updating the Salesforce opportunity status.You will need to generate cross-sell and upsell business out of existing renewal opportunities assigned by being proactive in terms of arranging webinar with distributors, creative emailing campaigns, distributor-partner alignment.You will handle the maintenance and upkeeping of Salesforce System – ensuring all renewal opportunities are logged accurately and with minimum un-renewed%.You will need to prepare quotations for all Purchase Orders in Salesforce (Creating accounts and Opportunities in Salesforce) for both Renewals and cross-sell.You are the first point of contact for any renewal and cross-sell order related queries from Order processing team for any new quotes/PO submission.You will need to update Partners and Distributors for Sophos Promos and New Renewal Pricelist Update while helping with continuous activities which drives channel enablement.You will support the on-ground Country manager in case of leave/travelling.

 Here's what it takes to be one of the team: 

You have 1+ years of experience in customer-/partner-facing roleYou are fluent in English both orally and writtenYou are self-motivated, Quick Learner, Result Oriented with Sales attitudeYou need to work under deadlines, individual renewal and cross-sell targets assignedYou having knowledge of Salesforce is a plus

What's in it for you?
You will get a great opportunity to be part of the ambitious plans we have for growing one of the most important parts of our organization. We will support you in your professional and personal development, by providing you with access to LinkedIn Learning and many high-quality training courses to increase your technical knowledge and expertise. You will also get the opportunity to work with passionate team members and stay connected as one family. 

Ingram Micro is committed to creating a diverse environment and is proud to be an equal opportunity employer.  We are dedicated to fostering an inclusive and accessible environment where all associates are valued, respected and supported. We are highly driven by our tenets of successes: Results, Integrity, Imagination, Responsibility, Courage and Talents.