Job Description SummaryBe the key liaison between the outside salesforce, customers, and internal technical product support teams to ensure a smooth sales process and to assist with effective resolution to any customer inquiry or issue raised. Responsible for customer service inquiries, direct communication, and problem resolution concerning bid offers, orders, reports, invoices, agreements, and contract requirements for targeted clients, assigned accounts package, and territories.

Job Description

Roles and Responsibilities:

Works closely with Key Account Managers, Sales Representatives, Distributors, and Channel Partners, to support our Grid Solutions portfolio for Power Utilities, Industrial customers, and the Energy sector in generalResponsible for customer service inquiries, direct communication, and follow-up on all problem resolutions concerning bid offers, orders, reports, invoices, agreements, and contract requirements for targeted clients, assigned accounts package and territoriesBe the key liaison between the Outside salesforce, Customers, and internal Technical Product Support teams to ensure a smooth sales process and to assist with effective resolution to any customer inquiries or issues raisedCustomer facing communication to support the business winning strategiesCreation, submission, follow-up, and close-out of quotationsOrder entry, pricing, lead time and contractual requirements verification in order to avoid any discrepancies

​Required Qualifications:

Bachelor's Degree in related field with a minimum of 3 years of technical sales support or customer support (OR non-degreed with a minimum of 5 years of direct experience in sales or customer support of a technical industrial or commercial manufactured product)Minimum of 3 years direct experience working closely with customers, providing customer service support, and responding to a wide variety of customer inquiries

Desired Characteristics:

Experience in the Electrical Power Products and Utilities industriesProficiency in second language in Spanish, Portuguese, French - other than EnglishExcellent written and verbal communication skillsStrong analytical, problem solving, and decision-making skillsAbility to interpret and decipher specs and to comprehend specific customer requirementsExcellent time management, organization, and prioritization skillsMust have ability to handle and manage many concurrent customer orders and quotationsAbility to effectively work within a diverse environment

Additional Information

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: No