About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape. 

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

Title: Inside Sales Specialist

Grade: 10
Location: Belgrade, Serbia

Position Summary

The Inside Sales Specialist is responsible for ensuring the renewal of existing service contracts for small/medium-sized customers, after the initial annuity contract sale or as an upselling activity. This role also handles any resulting queries that the customers may have about their existing service offerings and contracts.

Position is required to provide the highest level of customer service to small/medium, strategic accounts; Accountable for the relationship management of assigned customer base and ensuring that all customer requirements are identified and met. Responsible for Software and Solutions product offerings to new and existing customers and driving new business to a list of prospects as assigned; Requires strong relationship management, sales support, and account maintenance/management skills in order to ensure a high level of customer satisfaction and work to maximize revenue and profitability. Fulfill the role of expert on all customer requirements for the assigned accounts and coordinate any customer concerns, as necessary, to the appropriate parties

This is an exciting role selling some of NCR’s key Services, Software and Solution offerings. If you are motivated by selling high quality products in a dynamic environment and looking to make a name for yourself, this position is your opportunity. Imagine building a relationship with an existing and/or new customer and then grow the account based on the additional value we can create by solving their needs with meaningful, world class Services, Software and Solution offerings.

Key Areas of Responsibility:

Position is responsible for annuity maintenance services orders for the designated customers as assigned by management; Primary accountability of this role is the creation and submission of annuity service orders for new annuity services contracts, annuity services contract additions and annuity services contract renewalsPosition required to provide the highest level of customer service to small accounts; Accountable for the relationship management of assigned customer base and ensuring that all customer requirements are identified and met; Serve as interface or liaison between the customer and other NCR sales support teams with regards to issues for current customers.Responsible for cross-selling solution offerings to current and new customers. Requires strong relationship management, sales support, and account maintenance/management skills in order to ensure a high level of customer satisfaction and work to maximize revenue and profitabilitySchedule and conduct regular calls with customers to review pricing and procedures, discuss customer-specific issues, review performance/value, position new solutions; Promote customer confidence in NCR, which will lead to long term business relationshipsIdentify, document and inform appropriate parties of any account-specific requirements (i.e., billing/invoicing, shipping, etc.); Obtains customer or industry information that assists in responding to customer's needs and requirements; Understands the formal and informal decision making process within each of the accountsTargets existing and new customers within an assigned territory; Services local clients, typically with responsibility within a single territory/Area; Partners with other business units to expand cross-sell opportunities.Recognize the customer's key challenges in their business operations and identify products and solutions to the customer's area of need; Identify possible opportunities for other business unit or division solution offeringsRespond constructively to minimize difficult or negative issues and partners with internal support groups to ensure total customer carePosition is expected to provide advice on rectifying past customer-specific practices that are inefficient and replacing them with best practices for service order management; Position is expected to be an expert on their assigned customersIdentifies NCR's major competitors in the account and assess the competitor's products/services, and compares their strengths and weaknesses relative to NCR'sPartners with other business units to expand cross-sell opportunitiesBe highly creative to problem-solve novel solutions, architectures and use cases to help customers meet their objectivesThrough a consultative approach use industry knowledge and best practices, coupled with knowledge of how NCR’s Software’s solutions can drive improvement to secure new business and differentiate us from our competitionDevelop robust recommendations and scope of work documents for NCR’s Software’s solutions engagements while also identifying critical dependencies & gapsDeliver compelling customer demonstrations that showcase the capabilities of the solutions and areas of greatest value and ROI based on specific customer requirements and needs.Present proposals to executive-level customers in a clear and compelling wayBecome an expert in the customization, configuration, and packaging of NCR’s Software’s solutions for deployment in restaurant environmentsStay up to date with product knowledge, business flow, sales process, and market dynamicsLead or participate in field sales training sessionsTracks the sales process through monthly forecast submissions for assigned accounts; Designs a plan to effectively manage his/her assignment in order to maximize incoming revenue and profits, and to meet the monthly, quarterly and annual quota objectives.Position responsible for primary accountability for ensuring that assigned accounts are being properly serviced by NCR in a manner that reflects NCR's commitment to delivering high quality products and services; Track growth/decline within accounts, measuring by number of units sold dollar volume, or product usageFast-paced, multi-functional tasking expected

Basic Qualifications:

Bachelor’s Degree in a related field1-3 years of related experienceProficiency in English (Bilingual is considered as an advantage)Proficiency in Excel advance skills, (i.e., v-look ups, filtering, etc.)Ability to project manage individual issues, including engaging subject matter experts from various groupsExpert teaming skills and ability to work with a diverse teamSound and comprehensive communications and diplomacy skills in order to exchange complicated informationIdentify, document and inform appropriate parties of any account-specific requirements (i.e., billing/invoicing, shipping, etc.)Maintain client’s CRMTele-sales experience preferred

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”