General Information Req # WD00075547 Career area: Sales Support Country/Region: Slovakia State: Bratislavský kraj City: Bratislava Date: Friday, November 22, 2024 Working time: Full-time Additional Locations:  * Slovakia Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers. 
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). 
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub. Description and Requirements

The Inside Sales Support Representative will support a specific dedicated EMEA region and interact with ISG Sales teams (60%), internal customers (e.g. pricing, order management – 30%) and external customers / Lenovo Business Partners (10%). This position is dedicated to meeting the expectations of internal and external customers. Building strong relationship and supporting sellers to offload them from Administrative and non-customer facing activities. The role is instrumental for increasing our Sellers efficiency and focus on our customers.

Responsibilities include:

Contract Creation, Validation of terms and conditions, Contract RegistrationProposal and Price Quotes CreationSolution Design / ConfigurationScope of work PreparationProcess Education and New Tools TestingEscalations and prioritization with aligned functions as Pricing, Supply Chain, Product management, Finance, Channel…Audit ready documentation creation and storage maintenance

Requirements:

The Sales Support Representative will have excellent contract language / creation background, teaming skills, quality improvement, and organization skills. Also, this candidate is able to manage priorities and demonstrates a strong aptitude for critical thinking and problem resolution. 

Other requirements include:

Strong written and verbal English and preferably French language and this role will cover French market.At least 2-3 years of experience in Customer Service service, back office or sales support is an advantageStrong PC Background (Word, Excel, Power BI, etc)Customer Satisfaction and Customer Escalation ManagementStrong ability to gather, analyze, monitor and document dataExceptional interpersonal and relationship management skills, facilitation and collaboration skillsTeam player who is highly motivated & detail orientedFlexibility to work in an fast-paced environment and manage multiple concurrent tasks / project
What we offer: An environment that supports career development and fast progression A collaborative and diverse team The opportunity to join a team that works closely with countries across the world with possible travel opportunities. Competitive salary Medical careEmployer contribution to the Third pillar pension system Life Insurance3 Sick days per yearAdditional vacation daysBroad selection of soft and hard skills trainings and individual mentoring Plus other benefits and lots of fun!
Base gross monthly salary from 1 800 EUR, depending on experience + variable part 12% of your annual earnings.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class. Additional Locations:  * Slovakia * Slovakia